Help Alarms View

Alarms View

Alarms view in Site24x7 lets you keep a tab on all the monitor issues in your configured account by grouping all alerts by monitor name and severity. Based on the selected toggle button, i.e, Current–you can view all monitors that are currently in Down/ Critical/ Trouble status. Alternatively, you can also track all the individual monitor outages during the past 24 hours by picking the Last 24 Hours . You can manually manage the Alarms View when you've selected the Current View. Whereas, the Last 24Hrs Alarms View doesn't offer this flexibility. Incase the issue is resolved automatically or the monitor is deleted from your list–the monitor status will render itself as UP inside the monitor details page, until the next poll and the alarm will be removed from the Alarms list. Individual alarms listed in the alarms dashboard will have links to their corresponding alarm specific details page, where information is grouped into Alarm Summary, Outage history, Inventory, log report, and Alert logs for the monitor. The alarm classification based on the severity levels help you to pin-point alarms that need utmost priority and should be addressed first. Additionally, you can assign alarms to any technician according to your need.

The Operations Summary section on the left tab will give you a bird's eye view of all the important alarms you need to track. Moreover, the alarm badge count icon will help you to learn about the number of open alarms. Clicking on the card will take you to the anomaly dashboard. You can perform column selection by choosing from various available options like Last Polled, Technician, Alarm Since, Message, Tags, and Monitor groups.

In addition to all these, the alarms can also be filtered based on the alarm acknowledgement status by technicians. If you are aware of an issue in your setup for which you don't want any alerts from Site24x7, you can use 'Mute alerts' to temporarily disable alerting for a specified time duration. You can suppress alerts for a specific set of monitors, monitor groups, or even for all the resources in your account. Any outage during this time slot will have no alerts triggered (including voice, SMS, email, alerting integrations) for it. All alerts will be suppressed automatically. Nevertheless, the reason for the alerts can be still obtained from the Alert Logs control panel.  You can choose Trigger Test Alerts option to receive alerts through all the notification modes you've configured for a monitor. You can also add old outages by using the  Add outage option in monitor details page.

An alarm will be added when the status of a monitor changes from Up to Down/Critical/ Trouble/ Configuration error.

How Can I ?

Access Alarms List

  1. Log in to your Site24x7 account.
  2. Click the Alarms icon listed on the dock.
    You must have a Super Admin, Admin, or Operator role in your Site24x7 account, in order to be able to access and edit the Alarms tab. A Spokesperson role will have a limited view only permission. Other user roles will not have any access to the Alarms tab.
  3. A table list of all monitors in your account that currently shows Down/ Critical/ Trouble/Configuration Errors status alone are listed here.

  4. View details like individual monitor's Name, Message, Designated Technician's name, and the exact time since when the alarm is active for the monitor.
  5. Hover over a preferred alarm in the listing page to click on the  icon and navigate to the respective monitor's dashboard.
  6. Click the navigate to monitor details page  icon on an alarm ribbon to execute the following actions:
    • Assign Technician: Choose a technician (User) from the drop-down list to designate the alarm to that user. Once this is done, click Save.
      Inorder to have the technician (user) name listed in the drop-down, you must have pre-configured user profiles with relevant roles in your Site24x7 account. Learn how to create a user profile in your Site24x7 account.

      As and when an alarm gets assigned to a technician, an email will automatically be triggered to the User Alert Group informing about this. This can be disabled and email can be sent only to the technician. Learn more.

      When an alert gets assigned to a technician, persistent alerting (part of the notification profile) for that monitor will be automatically suppressed, unless the technician unpicks the alarm.

      Operator role will only have options to assign a technician and schedule a maintenance. There will be no option to delete the alarm.
    • Schedule Maintenance: If the downtime is a recurring activity due to some pre-planned maintenance, you can schedule this downtime as maintenance for a specified period. Learn how to schedule a downtime as maintenance
    • Delete: Submit Delete to remove the alarm from the list. Once the alarm is deleted, the monitor status will render itself as UP inside the monitor details page, until the next poll.
      An Operator role does not have an option to delete the alarm.

Mute/Unmute Alerts

If you do not wish to receive alerts for an issue in your setup for a specified time duration, you can temporarily disable the alerts by selecting the relevant resources and clicking the "Mute" button. An email will be triggered notifying the Super Admin and Admin users about the alarms muting, if you enable the check box next to Notify Super Admins and Admin users.

You have the complete freedom to customize alerts muting. You have to pick the relevant resources (selected monitors, monitor groups, or all the resources in the account), select a time frame ranging from five minutes to a day and then finally provide the relevant reason for suppressing alerts before clicking the Mute button. At any point of time, you can decide to extend the mute period or even decide to unmute all the alerts. Only a Super Admin/Admin user will have the rights to mute alarms.

Even when all the alerts are muted, you can still view the alerting details from the Alert Logs Control Panel.

Whenever alerts are muted, the respective resources that were muted can be quickly identified using the  symbol. Additionally, the Alarms symbol in the control panel dock will also be highlighted as

Operations Summary:

Get a holistic view of the Confirmed Anomalies, App log errors, APM / RUM, Configuration Errors, On-Premise pollers, SLA breaches, and open Incidents in StatusIQ with Operations Summary.

Actions on Alarms:

Bulk actions is aimed at saving your time by letting you schedule maintenance/assign to a technician/delete multiple monitor outages in bulk. Follow the steps below to perform bulk actions in Alarms View:

  • Click the Bulk Actions > Open Bulk Actions button. 
  • Select all the Site24x7 monitors on which the bulk actions are to be performed. Click the checkbox listed against each Site24x7 monitor. 
  • Once the monitors are selected, perform any of these actions in bulk; Schedule a maintenance, Assign technician, or Delete selected monitor alerts

Features in the alarms page:

  • The alarms page can now be exported as a csv file or as PDF
  • In the Alarms list, view monitor groups, tags, and configuration errors.

Filter Alarms

Quickly view the total number of alarms in your account; simultaneously, Filter alarms based on their acknowledgment and severity status. Additionally, you can filter your APM/ RUM alarms or Configuration Errors. Based on your filter selection–the alarms list will reflect the relevant set of alarms in the dashboard. Users with Super Admin, Admin, Operator, MSP Admin, or MSP Operator roles can filter your alrms using the View my Alarms option.

Current and Alarms During the Last 24 Hours 

Alarms View offers two separate views based on time; you can pick the respective toggle button to view outages.

  • Current : You can view all real time alarms in your account. All monitors that are in trouble/ critical/ down status are listed here. You can manage all alarms, including bulk actions, schedule maintenance, assign to technician, delete alarms, and more. 
  • Last 24 Hours : This view allows you to view all the individual outages for monitors that were active and resolved during the past 24 hours. You can only perform the following actions; mark as maintenance and delete the outage from the list.

Acknowledge Alarms

In addition to  Current /Last 24 Hours  toggle view, you can filter the real-time alarms based on their "Acknowledgement Status". All alarms those were "designated to/accepted by" Technicians are marked as Acknowledged Alarms. When an alarm gets acknowledged by a technician, all persistent notifications (configured in Notification Profile) for that monitor gets suppressed until the monitor turns UP again. However, all escalation alerts (configured in Notification Profile) wouldn't get suppressed, irrespective of being acknowledged by the technician. Those alarms that are not yet assigned to any technicians are marked as Open Alarms.

There are two different ways to acknowledge an Alarm. Below we've discussed the same:

Assign Technician:

  • Click the   icon on an alarm ribbon and select "Assign Technician".
  • Choose a technician (User) from the drop-down list to designate the alarm to that user. Once this is done, click Save. This will assign the alarm to the technician. 
    Inorder to have the technician (user) name listed in the drop-down, you must have pre-configured user profiles with relevant roles in your Site24x7 account. Learn how to create a user profile in your Site24x7 account.

    As and when an alarm gets assigned to a technician, an email will automatically be triggered to the User Alert Group informing about this. This option can be disabled and an email can be sent only to the technician. Learn more.

    When an alert gets assigned to a technician, persistent alerting (part of the notification profile) for that monitor will be automatically suppressed, unless the technician unpicks the alarm. However, no escalation alerts will be suppressed during the same action.

    Operator role will only have options to assign a technician and schedule a maintenance. There will be no option to delete the alarm.

Pick this Alarm:

  • Choose a specific alarm from the alarms list and click on that alarm ribbon.
  • You'll be navigated to the relevant Alarm details page.
  • Press the Pick this Alarm button listed on the top of the details page to auto-designate the alarm to your name. 
  • Later you can click Un-pick this Alarm to remove this alarm from your list and re-delegate it to another technician by selecting a user from the Select Technician drop-down list.
    Inorder to have the technician (user) name listed in the drop-down, you must configure the user profile in your Site24x7 account. Learn how to configure a user profile in your Site24x7 account.

    As and when you pick an alarm, an email gets automatically triggered to the User Alert Group informing about this.

    When you pick an alarm, persistent alerting (part of the notification profile) for that monitor will be automatically suppressed, unless you decide to unpick the alarm. However, no escalation alerts will be suppressed during this action.


Interpret Alarm Details

If you decide to click on a specific Alarm ribbon in the Alarms list, you'll be redirected to the alarm details page of that monitor, where you can gather indepth information about the downtime. The Alarm details page displays the critical reports and logs related to the monitor's downtime in a tab-like interface. Using these tabs, you can easily navigate through various sub-pages of the monitor and view your monitor's Alarm Summary, Outage history, Inventory, log report, and Alert logs for the monitor.

Press the relevant buttons listed on top of the dashboard to perform the actions listed below:

  • Pick/Un-Pick this Alarm: Click this button to assign an alarm to your name. Learn how to pick up alarm.
  • Mark as Maintenance: Click the Mark as Maintenance button to convert the downtime to maintenance period. On marking a specific downtime as maintenance, the alarm will be automatically removed from the Alarms list and grouped under the maintenance list in the monitor details page, until the next poll.
  • Schedule Maintenance: If the downtime is a reccuring activity due to some pre-planned maintenance, you can schedule the downtime as maintenance by simply clicking this button. However, after the schedule maintenance period has ended, Site24x7 will recheck the status of the monitor. Learn how to schedule a downtime as maintenance.
  • Delete: Submit Delete to remove the alarm from the list. The alarm is automatically marked as UP, and will not trigger any more notifications, until the next poll.
    An Operator role does not have an option to delete the alarm.

Alarm Summary

Alarm Summary offers insight into your specific monitor's Alarm details, Root Cause Analysis report, and Ping Analysis report. If you've associated your monitor with a Tag, then the tag details will be listed in the summary page. Further, you can add comments or even associate your alarm to create tickets in a third-party helpdesk tool. Once integrated with the third-party tool, you can even close your tickets remotely. Under the Alarm Detailssection, you can assign Alarms to a technician by clicking the pencil

Notification Settings

Manage your notification settings by enabling or disabling the toggle button.

Incident Summary Report

An email, Incident Summary Report, consolidating the summary of all the incidents for the monitor along with comments added by the users will be automatically sent out to the technician and all contacts in the User Alert Group.If you do not wish to receive this email, click on the settings icon beside the Mute Alerts button and disable this preference. Disabling this preference would trigger an email only to the technician. On the other hand, if this option is enabled, an email would be sent to the technician and all the contacts in the User Alert Group. This preference can be set only by a Site24x7 Super Admin or Site24x7 Admin.

Note: There needs to be atleast one monitor incident recorded to have this mail triggered.  

Browser Notifications

Enable the toggle button to receive browser notifications.

Sound Notification

Enable the toggle button to receive sound notifications.

Outage History

It offers detailed insight into the outage history of your monitor. You can view the real-time status, the exact downtime period and duration, and specific reason for the down status. You can also view detailed downtime RCA details. You can access the  to edit comments and share privately, mark a maintenance as downtime, or even delete an alarm.

Inventory:

This section captures the basic monitor information and also its various configuration settings including polling locations, poll interval, associated monitor groups, threshold configurations, licensing type, and more.

Log Report:

With our integrated log records for individual monitors, you can get an indepth knowledge about the various log details for the configured monitor, over a custom time period. You can also filter the log based on location and availability. Various data including availability status, HTTP status codes, DNS response time etc. are captured here. You can also export the log report in CSV format.

Alert Logs:

Alert logs help you pip-point the exact reason for a monitor's downtime, and provide details about alert emails sent to your contacts.

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Help Alarms View