Notification Profile

Notification Profiles allow you to define your notification rule and lets you tweak when and to whom the alerts have to be sent out. The User Alert Groups are notified based on the settings defined here.


Here's a quick video to demonstrate how you can set up notification profiles for your monitors:

 Add a Notification Profile

  1. Login to Site24x7 client.
  2. Click Admin > Configuration Profiles > Notification Profile.
  3. Select Add Notification Profile in the Notification Profile screen.
  4. Specify the following details to add a Notification Profile:
    • Display Name: Specify a name for the notification profile.
    • Send Root Cause Analysis Report by email when monitor is down: Enable the toggle button to receive the exact reason for the monitor outage. You'll receive a complete root cause analysis report for the outage via an email.
    • Downtime Notification Delay: Downtime notification delay is the time gap after which you will be alerted when a monitor goes DOWN. You can delay your notification by choosing to get notified immediately after a failure or even after five continuous failures.
      You can configure a downtime notification delay for monitors that are not of high priority and to further avoid false alerts.
    • Trouble Notification Delay (only for Real Browser Monitor): It's the time delay after which you will be alerted when a monitor encouters a Trouble status. You can delay your notification by choosing to get notified immediately after a failure or even after five continuous failures.
      Trouble Notification delay can be configured only for Web Application (Real Browser) Monitor, learn how. It cannot be accessed and configured from the Admin panel, by default. To access and modify this setting, you must first record and setup an RBM monitor; further, access Configuration Profiles > Notification Profiles from your RBM edit monitor form.  
    • Persistent Notification: Choose the persistent notification count from the drop down list and continuously get alerted until the errors are rectified for your down/trouble monitors.
      Persistent Notifications are set for monitors which are on the top of the priority list and needs continuous attention thus generating frequent alerts. The number of persistent notifications for a monitor for a downtime is 30.
    • Email Template for Down/Trouble Alerts: Choose the email template from the drop down list for alert report.
      To create and customize your own email template, refer Email Template.
    • Notify Down/Trouble status after executing IT automations associated to the monitor: Based on conditions like change in the monitor's status or attributes, you'll be able to automate monitor level actions
      • By default, it is set to Yes. In this case, Site24x7 will perform a data collection immediately after the intended automation is executed and check for the status of the monitor. If the monitor is UP, no alerts will be triggered, but the poll data will be recorded in the log report. However, even after executing the specified Action, if your monitor still faces an outage, you'll be immediately alerted about the Down/Trouble status. 
      • If the option is set to No, alerts will be triggered normally during a Down/Trouble status. 
    • Suppress IT Automation of dependent monitors: Suppress execution of IT automation for monitors when the status of the dependent resource is Down.
  5. Escalation Settings: Configure your escalation settings to define your escalation policy. This is a one-time escalation.
    • Contact Group for Status Escalation: Select the contact group from the drop-down list to escalate when the downtime value exceeds the set threshold time.
      To manage your Alert Configurations, see User Alert Group.
    • Duration of Downtime before Escalation: Specify the threshold time in minutes after which the status of the monitor will be escalated to the Contact Group. 
    • Execute Automation(s) on Escalation: Specify all the IT automation actions that you wish to execute during an escalation.
    • Invoke Third Party Service(s): You can invoke and manage escalations in your preferred third party services.
  6. Click Save.
  7. The Notification profile created will be automatically listed in Notification Profile screen along with the other notification profiles already created.

A default Notification Profile is also listed in Notification Profile screen. As it is mandatory for each resource like Website, Web Page Analyzer, DNS, FTP etc to associate itself with a notification profile, you can also choose this default profile available instead of customizing one. 

Edit a Notification Profile

    1. Click the profile which you want to edit.
    2. Edit the parameters which needs to be changed in Edit a Notification Profile window.
    3. Click Save.
      Admins with Group level access can not edit/ modify profiles created by other users, but will have read-only permission.

Delete a Notification Profile

  1. Click the profile in the Notification Profile screen which needs to be deleted.
  2. This will navigate to Edit a Notification Profile window.
  3. Click Delete.
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