Help Reports Outages Report

Outages Report

Outages Report helps you access all the outages related to your monitors over a specific period of time, on a single dashboard view. Outages are captured and made visible right on the home screen to make sure you're always made aware of any critical issues. This report includes the downtime details like incident start and end times, duration of outage and the monitor name along with the reason for downtime for quick incident troubleshooting. You can click the  icon to mark an outage as maintenance, edit comments, or even delete any outages if it's irrelevant.

Generate your Outage Report

  1. Login to Site24x7.
  2. Navigate to Home > Outages
  3. Choose the desired Time Period  from the drop-down.
    You can generate reports for the last 1, 6, 12, 24 hours, today to as long as a year back. Additionally, you can also generate report for a custom time period.

    You can use the Download CSV button to export selected outage reports.

    Learn how to generate your outage report
  4. You have the option to add and edit the reason under Comments section. Click on the  icon and click Edit Comments.
    • During any detected outage, Site24x7 will auto-populate the reason for downtime under the Recent Comments section. Anyone, irrespective of user roles, can edit/delete these system generated comments.
    • You can edit and delete any comment that you'd added. However, Super Admin/Admin roles will only have the privilege to delete comments, and not edit them.
    • You can mark a specific outage period as maintenance or delete the outage period from the outage report altogether.

    After marking an outage as maintenance, the outage record is cleared from the report. However, you can always access the maintenance record from the Outage tab in the Monitor's Details page. In the Monitor details page, the maintenance can be reverted back to outage, if needed.

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Help Reports Outages Report