Help Docs

Troubleshooting tips for issues with WLC data collection

If you are unable to view performance metrics for your  wireless LAN controller (WLC) in Site24x7, you may need to fetch OID outputs from the device MIBs. Follow the steps below to download the correct MIBs, extract OID responses, and share them with Site24x7 support for further analysis.

Steps to fetch OID output   

  1. Download and extract MIBs
    • Download the required MIB files for your WLC vendor.
    • Extract them into the following directory: Site24x7OnPremisePoller\NetworkPlus\mibs
    • If prompted, replace any existing files.
    • Note: Do not use the Upload option in the MIB Browser from the client.
  1. Open the MIB Browser
    1. Configure SNMP settings, if they have not been configured yet.
    • Click File > Load MIB and select the appropriate MIB file.
  1. Get the OID outputs
    • From the loaded MIBs, query the required OIDs.
    • Use the Get Bulk option to retrieve bulk data from a large MIB table.
    • Share this file with support@site24x7.com, if needed.
Note
  • Ensure SNMP is enabled and reachable on the WLC before attempting OID queries.
  • Save a backup of MIBs and outputs for troubleshooting future issues  
  • For vendor-specific MIB files, contact the respective device vendor.

Aruba MIBs and OIDs   

Controller properties WLC Name WLSX-SWITCH-MIB .1.3.6.1.4.1.14823.2.2.1.1.1.1 (wlsxHostname)
Hardware Version WLSX-SYSTEMEXT-MIB .1.3.6.1.4.1.14823.2.2.1.2.1.27 (wlsxSysExtHwVersion)
Software Version WLSX-SYSTEMEXT-MIB .1.3.6.1.4.1.14823.2.2.1.2.1.28 (wlsxSysExtSwVersion)
Serial Number WLSX-SYSTEMEXT-MIB .1.3.6.1.4.1.14823.2.2.1.2.1.29 (wlsxSysExtSerialNumber)
Macaddress WLSX-SYSTEMEXT-MIB .1.3.6.1.4.1.14823.2.2.1.2.1.7 (wlsxSysExtSwitchBaseMacaddress)
Model WLSX-SWITCH-MIB .1.3.6.1.4.1.14823.2.2.1.1.1.2 (wlsxModelName)
Access point (AP) properties AP Connected WLC WLSX-WLAN-MIB .1.3.6.1.4.1.14823.2.2.1.5.2.1.4.1.39 (wlanAPSwitchIpAddress)
AP Name WLSX-WLAN-MIB .1.3.6.1.4.1.14823.2.2.1.5.2.1.4.1.3 (wlanAPName)
AP Ipaddress WLSX-WLAN-MIB .1.3.6.1.4.1.14823.2.2.1.5.2.1.4.1.2 (wlanAPIpAddress)
AP Macaddress WLSX-WLAN-MIB .1.3.6.1.4.1.14823.2.2.1.5.2.1.4.1.4 (wlanAPGroupName)
AP Channel WLSX-WLAN-MIB .1.3.6.1.4.1.14823.2.2.1.5.2.1.5.1.3 (wlanAPRadioChannel)
AP Serial Number WLSX-WLAN-MIB .1.3.6.1.4.1.14823.2.2.1.5.2.1.4.1.6 (wlanAPSerialNumber)
AP Software Version WLSX-WLAN-MIB .1.3.6.1.4.1.14823.2.2.1.5.2.1.4.1.34 (wlanAPSwVersion)
AP Status WLSX-WLAN-MIB .1.3.6.1.4.1.14823.2.2.1.5.2.1.4.1.19 (wlanAPStatus)
Rogue AP Rogue AP Type WLSX-MON-MIB .1.3.6.1.4.1.14823.2.2.1.6.7.1.1.1.3 (monAPInfoClassification)
Rogue SSID Name WLSX-MON-MIB .1.3.6.1.4.1.14823.2.2.1.6.7.1.1.1.4 (monAPInfoESSID)
Rogue AP Channel WLSX-MON-MIB .1.3.6.1.4.1.14823.2.2.1.6.7.1.1.1.2 (monAPInfoCurrentChannel)
Rogue Detected Channel WLSX-MON-MIB .1.3.6.1.4.1.14823.2.2.1.6.7.1.1.1.6 (monAPInfoMonitorTime)
AP SSID SSID Name WLSX-WLAN-MIB .1.3.6.1.4.1.14823.2.2.1.5.2.1.7.1.2 (wlanAPESSID)
Client Count WLSX-WLAN-MIB .1.3.6.1.4.1.14823.2.2.1.5.3.1.1.1.2 (wlanAPNumClients)
RX Bytes WLSX-WLAN-MIB .1.3.6.1.4.1.14823.2.2.1.5.3.1.1.1.6 (wlanAPRxBytes)
TX Bytes WLSX-WLAN-MIB .1.3.6.1.4.1.14823.2.2.1.5.3.1.1.1.4 (wlanAPTxBytes)
Connected clients Client Connected AP WLSX-USER-MIB .1.3.6.1.4.1.14823.2.2.1.4.1.2.1.10 (nUserApLocation)
Client name WLSX-USER-MIB .1.3.6.1.4.1.14823.2.2.1.4.1.2.1.3 (nUserName)
Client Macaddress WLSX-WLAN-MIB .1.3.6.1.4.1.14823.2.2.1.5.2.2.1.1.16 (wlanStaHTMode)
IPAddress WLSX-USER-MIB .1.3.6.1.4.1.14823.2.2.1.4.1.2.1.4 (nUserRole)
Connected SSID name WLSX-WLAN-MIB .1.3.6.1.4.1.14823.2.2.1.5.2.2.1.1.12 (wlanStaAccessPointESSID)
SNR WLSX-WLAN-MIB .1.3.6.1.4.1.14823.2.2.1.5.2.2.1.1.14 (wlanStaRSSI)
Client connected time WLSX-WLAN-MIB .1.3.6.1.4.1.14823.2.2.1.5.2.2.1.1.15 (wlanStaUpTime)

Aruba IAP MIBs and OIDs 

Controller properties WLC Name AI-AP-MIB .1.3.6.1.4.1.14823.2.3.3.1.1.2 (aiVirtualControllerName)
Software Version AI-AP-MIB .1.3.6.1.4.1.14823.2.3.3.1.1.4 (aiVirtualControllerVersion)
Access point (AP) properties AP Name AI-AP-MIB .1.3.6.1.4.1.14823.2.3.3.1.2.1.1.2 (aiAPName)
AP Ipaddress AI-AP-MIB .1.3.6.1.4.1.14823.2.3.3.1.2.1.1.3 (aiAPIPAddress)
AP Macaddress AI-AP-MIB .1.3.6.1.4.1.14823.2.3.3.1.2.1.1.1 (aiAPMACAddress)
AP Channel AI-AP-MIB .1.3.6.1.4.1.14823.2.3.3.1.2.2.1.4 (aiRadioChannel)
AP Serial Number AI-AP-MIB .1.3.6.1.4.1.14823.2.3.3.1.2.1.1.4 (aiAPSerialNum)
AP Status AI-AP-MIB .1.3.6.1.4.1.14823.2.3.3.1.2.1.1.11 (aiAPStatus)
Rogue AP Rogue AP Type AI-AP-MIB .1.3.6.1.4.1.14823.2.3.3.1.1.8.1.8 (aiInterferAPType)
Rogue SSID Name AI-AP-MIB .1.3.6.1.4.1.14823.2.3.3.1.1.8.1.3 (aiInterferAPESSID)
Rogue AP Channel AI-AP-MIB .1.3.6.1.4.1.14823.2.3.3.1.1.8.1.4 (aiInterferAPChannel)
AP SSID SSID Name AI-AP-MIB .1.3.6.1.4.1.14823.2.3.3.1.2.3.1.3 (aiWlanESSID)
RX Bytes AI-AP-MIB .1.3.6.1.4.1.14823.2.3.3.1.2.3.1.10 (aiWlanRxDataBytes)
TX Bytes AI-AP-MIB .1.3.6.1.4.1.14823.2.3.3.1.2.3.1.7 (aiWlanTxDataBytes)
Connected clients Client Connected AP AI-AP-MIB .1.3.6.1.4.1.14823.2.3.3.1.2.4.1.4 (aiClientAPIPAddress)
Client name AI-AP-MIB .1.3.6.1.4.1.14823.2.3.3.1.2.4.1.5 (aiClientName)
Client Macaddress AI-AP-MIB .1.3.6.1.4.1.14823.2.3.3.1.2.4.1.1(aiClientMACAddress) .1.3.6.1.4.1.14823.2.3.3.1.2.4.1.6(aiClientOperatingSystem)
IPAddress AI-AP-MIB .1.3.6.1.4.1.14823.2.3.3.1.2.4.1.3 (aiClientIPAddress)
Connected SSID name AI-AP-MIB .1.3.6.1.4.1.14823.2.3.3.1.2.4.1.2 (aiClientWlanMACAddress)
SNR AI-AP-MIB .1.3.6.1.4.1.14823.2.3.3.1.2.4.1.7 (aiClientSNR)
Client connected time AI-AP-MIB .1.3.6.1.4.1.14823.2.3.3.1.2.4.1.16 (aiClientUptime)
Client Rx Bytes AI-AP-MIB .1.3.6.1.4.1.14823.2.3.3.1.2.4.1.13(aiClientRxDataBytes)
Client Tx Bytes AI-AP-MIB .1.3.6.1.4.1.14823.2.3.3.1.2.4.1.9(aiClientTxDataBytes)

Cisco MIBs and OIDs   

Controller properties WLC Name RFC1213-MIB .1.3.6.1.2.1.1.5 (sysName)
Hardware Version AIRESPACE-SWITCHING-MIB .1.3.6.1.4.1.14179.1.1.1.14 (agentInventoryProductVersion)
Software Version AIRESPACE-SWITCHING-MIB .1.3.6.1.4.1.14179.1.1.1.1 (agentInventorySysDescription)
Serial Number AIRESPACE-SWITCHING-MIB .1.3.6.1.4.1.14179.1.1.1.4 (agentInventorySerialNumber)
Macaddress AIRESPACE-SWITCHING-MIB .1.3.6.1.4.1.14179.1.1.1.9 (agentInventoryBurnedInMacAddress)
Model AIRESPACE-SWITCHING-MIB .1.3.6.1.4.1.14179.1.1.1.3 (agentInventoryMachineModel)
Access point (AP) properties AP Name AIRESPACE-WIRELESS-MIB .1.3.6.1.4.1.14179.2.2.1.1.3 (bsnAPName)
AP Ipaddress AIRESPACE-WIRELESS-MIB .1.3.6.1.4.1.14179.2.2.1.1.19 (bsnApIpAddress)
AP Macaddress AIRESPACE-WIRELESS-MIB .1.3.6.1.4.1.14179.2.2.1.1.1 (bsnAPDot3MacAddress)
AP Channel AIRESPACE-WIRELESS-MIB .1.3.6.1.4.1.14179.2.2.2.1.4 (bsnAPIfPhyChannelNumber)
AP Status CISCO-LWAPP-AP-MIB .1.3.6.1.4.1.9.9.513.1.1.1.1.38 (cLApAdminStatus)
Rogue AP Rogue AP Type AIRESPACE-WIRELESS-MIB .1.3.6.1.4.1.14179.2.1.7.1.6 (bsnRogueAPType)
Rogue SSID Name AIRESPACE-WIRELESS-MIB .1.3.6.1.4.1.14179.2.1.7.1.11 (bsnRogueAPSSID)
Rogue AP Channel AIRESPACE-WIRELESS-MIB .1.3.6.1.4.1.14179.2.1.7.1.26 (bsnRogueAPChannel)
Rogue Detected Channel AIRESPACE-WIRELESS-MIB .1.3.6.1.4.1.14179.2.1.7.1.4 (bsnRogueAPLastReported)
APSSID SSID Name CISCO-LWAPP-WLAN-MIB .1.3.6.1.4.1.9.9.512.1.1.1.1.4 (cLWlanSsid)
Client Count CISCO-LWAPP-AP-MIB .1.3.6.1.4.1.9.9.513.1.9.1.1.6 (cLApWlanStatsAssocClientNum)
RX Bytes CISCO-LWAPP-AP-MIB .1.3.6.1.4.1.9.9.513.1.9.1.1.4 (cLApWlanStatsRxOctetNum)
TX Bytes CISCO-LWAPP-AP-MIB .1.3.6.1.4.1.9.9.513.1.9.1.1.2 (cLApWlanStatsTxOctetNum)
Connected clients Client Connected AP AIRESPACE-WIRELESS-MIB .1.3.6.1.4.1.14179.2.1.4.1.4 (bsnMobileStationAPMacAddr)
Client name AIRESPACE-WIRELESS-MIB .1.3.6.1.4.1.14179.2.1.4.1.3 (bsnMobileStationUserName)
Client Macaddress AIRESPACE-WIRELESS-MIB .1.3.6.1.4.1.14179.2.1.4.1.1 (bsnMobileStationMacAddress)
IPAddress AIRESPACE-WIRELESS-MIB .1.3.6.1.4.1.14179.2.1.4.1.2 (bsnMobileStationIpAddress)
Connected SSID name AIRESPACE-WIRELESS-MIB .1.3.6.1.4.1.14179.2.1.4.1.7 (bsnMobileStationSsid)
SNR AIRESPACE-WIRELESS-MIB .1.3.6.1.4.1.14179.2.1.6.1.26 (bsnMobileStationSnr)
Client connected time AIRESPACE-WIRELESS-MIB .1.3.6.1.4.1.14179.2.1.21.1.1 (bsnMobileStationSampleTime)

H3C MIBs and OIDs   

Controller properties WLC Name RFC1213-MIB .1.3.6.1.2.1.1.5 (sysName)
Hardware Version ENTITY-MIB .1.3.6.1.2.1.47.1.1.1.1.8.2 (entPhysicalHardwareRev)
Software Version ENTITY-MIB .1.3.6.1.2.1.47.1.1.1.1.10.2 (entPhysicalSoftwareRev)
Serial Number ENTITY-MIB .1.3.6.1.2.1.47.1.1.1.1.11.2 (entPhysicalSerialNum)
Macaddress HH3C-ENTITY-EXT-MIB .1.3.6.1.4.1.25506.2.6.1.1.1.1.18.2 (hh3cEntityExtMacAddress)
Model ENTITY-MIB .1.3.6.1.2.1.47.1.1.1.1.13.2 (entPhysicalModelName)
Access point (AP) properties AP Name HH3C-DOT11-APMT-MIB .1.3.6.1.4.1.25506.2.75.2.1.2.1.8 (hh3cDot11CurrAPName)
AP Ipaddress HH3C-DOT11-APMT-MIB .1.3.6.1.4.1.25506.2.75.2.1.1.1.2 (hh3cDot11APIPAddress)
AP Macaddress HH3C-DOT11-APMT-MIB .1.3.6.1.4.1.25506.2.75.2.1.1.1.3 (hh3cDot11APMacAddress)
AP Channel HH3C-DOT11-APMT-MIB .1.3.6.1.4.1.25506.2.75.2.1.3.1.5 (hh3cDot11Channel)
AP Status HH3C-DOT11-APMT-MIB .1.3.6.1.4.1.25506.2.75.2.1.1.1.4 (hh3cDot11APOperationStatus)
Rogue AP Rogue SSID Name HH3C-DOT11-WIDS-MIB .1.3.6.1.4.1.25506.2.75.5.2.1.1.6 (hh3cDot11RogueAPSSID)
Rogue SSID Channel HH3C-DOT11-WIDS-MIB .1.3.6.1.4.1.25506.2.75.5.2.1.1.8 (hh3cDot11RogueAPChannel)
Rogue Detected Channel HH3C-DOT11-WIDS-MIB .1.3.6.1.4.1.25506.2.75.5.2.1.1.15 (hh3cDot11RogueAPLastDetectTmStr)
AP SSID SSID Name HH3C-DOT11-APMT-MIB .1.3.6.1.4.1.25506.2.75.2.1.4.1.4 (hh3cDot11SSID)
Client Count HH3C-DOT11-APMT-MIB .1.3.6.1.4.1.25506.2.75.2.2.6.1.1 (hh3cDot11BSSStationAssocSum)
RX Bytes HH3C-DOT11-APMT-MIB .1.3.6.1.4.1.25506.2.75.2.2.4.1.2 (hh3cDot11BSSRxFrameBytes)
TX Bytes HH3C-DOT11-APMT-MIB .1.3.6.1.4.1.25506.2.75.2.2.5.1.2 (hh3cDot11BSSTxFrameBytes)
Connected clients Client Connected AP HH3C-DOT11-STATION-MIB .1.3.6.1.4.1.25506.2.75.3.1.2.1.1 (hh3cDot11CurrAPID)
Client name HH3C-DOT11-STATION-MIB .1.3.6.1.4.1.25506.2.75.3.1.1.1.3 (hh3cDot11StationUserName)
Client Macaddress HH3C-DOT11-STATION-MIB .1.3.6.1.4.1.25506.2.75.3.1.1.1.23 (hh3cDot11StationMACAddress)
IPAddress HH3C-DOT11-STATION-MIB .1.3.6.1.4.1.25506.2.75.3.1.1.1.2 (hh3cDot11StationIPAddress)
Connected SSID name HH3C-DOT11-STATION-MIB .1.3.6.1.4.1.25506.2.75.3.1.1.1.12 (hh3cDot11StationSSIDName)
SNR HH3C-DOT11-STATION-MIB .1.3.6.1.4.1.25506.2.75.3.1.1.1.17 (hh3cDot11StationRxSNR)
Client connected time HH3C-DOT11-STATION-MIB .1.3.6.1.4.1.25506.2.75.3.1.1.1.5 (hh3cDot11StationUpTime)

Huawei MIBs and OIDs   

Controller properties WLC Name RFC1213-MIB .1.3.6.1.2.1.1.5 (sysName)
Hardware Version ENTITY-MIB .1.3.6.1.2.1.47.1.1.1.1.8 (entPhysicalHardwareRev)
Software Version HUAWEI-ENTITY-EXTENT-MIB .1.3.6.1.4.1.2011.5.25.31.6.3 (hwEntitySoftwareVersion)
Serial Number ENTITY-MIB .1.3.6.1.2.1.47.1.1.1.1.11 (entPhysicalSerialNum)
Macaddress HUAWEI-ENTITY-EXTENT-MIB .1.3.6.1.4.1.2011.5.25.31.6.7 (hwEntitySystemMacAddress)
Model HUAWEI-ENTITY-EXTENT-MIB .1.3.6.1.4.1.2011.5.25.31.6.5 (hwEntitySystemModel)
Access point (AP) properties AP Name HUAWEI-WLAN-AP-MIB .1.3.6.1.4.1.2011.6.139.13.3.3.1.4 (hwWlanApName)
AP Ipaddress HUAWEI-WLAN-AP-MIB .1.3.6.1.4.1.2011.6.139.13.3.3.1.13 (hwWlanApIpAddress)
AP Macaddress HUAWEI-WLAN-AP-MIB .1.3.6.1.4.1.2011.6.139.13.3.3.1.5 (hwWlanApGroup)
AP Channel HUAWEI-WLAN-AP-RADIO-MIB .1.3.6.1.4.1.2011.6.139.16.1.2.1.7 (hwWlanRadioWorkingChannel)
AP Status HUAWEI-WLAN-AP-MIB .1.3.6.1.4.1.2011.6.139.13.3.3.1.6 (hwWlanApRunState)
Rogue AP Rogue Type HUAWEI-WLAN-WIDS-MIB .1.3.6.1.4.1.2011.6.139.8.5.1.2 (hwWidsRogueDevType)
Rogue SSID Name HUAWEI-WLAN-WIDS-MIB .1.3.6.1.4.1.2011.6.139.8.5.1.5 (hwWidsRogueDevSSID)
Rogue SSID Channel HUAWEI-WLAN-WIDS-MIB .1.3.6.1.4.1.2011.6.139.8.5.1.4 (hwWidsRogueDevChannel)
Rogue Detected Channel HUAWEI-WLAN-WIDS-MIB .1.3.6.1.4.1.2011.6.139.8.5.1.6 (hwWidsRogueDevLastTime)
AP SSID SSID Name HUAWEI-WLAN-VAP-MIB .1.3.6.1.4.1.2011.6.139.17.1.2.1.4 (hwWlanSsidApCnt)
.1.3.6.1.4.1.2011.6.139.17.1.4.1.3 (hwWlanMacRfSsidStatisticEssSsid)
Client Count HUAWEI-WLAN-VAP-MIB .1.3.6.1.4.1.2011.6.139.17.1.4.1.4 (hwWlanMacRfSsidCurrentStaNum)
RX Bytes HUAWEI-WLAN-VAP-MIB .1.3.6.1.4.1.2011.6.139.17.1.4.1.5 (hwWlanMacRfSsidRecvBytes)
TX Bytes HUAWEI-WLAN-VAP-MIB .1.3.6.1.4.1.2011.6.139.17.1.4.1.7 (hwWlanMacRfSsidSendBytes)
Connected clients Client Connected AP HUAWEI-WLAN-STATION-MIB .1.3.6.1.4.1.2011.6.139.18.1.2.1.4 (hwWlanStaApName)
.1.3.6.1.4.1.2011.6.139.18.1.2.1.1 (hwWlanStaMac)
Client name HUAWEI-WLAN-STATION-MIB .1.3.6.1.4.1.2011.6.139.18.1.2.1.2 (hwWlanStaUsername)
Client Macaddress HUAWEI-WLAN-STATION-MIB .1.3.6.1.4.1.2011.6.139.18.1.2.1.3 (hwWlanStaApMac)
IPAddress HUAWEI-WLAN-STATION-MIB .1.3.6.1.4.1.2011.6.139.18.1.2.1.25 (hwWlanStaIP)
Connected SSID name HUAWEI-WLAN-STATION-MIB .1.3.6.1.4.1.2011.6.139.18.1.2.1.18 (hwWlanStaSsid)
SNR HUAWEI-WLAN-STATION-MIB .1.3.6.1.4.1.2011.6.139.18.1.2.1.44 (hwWlanStaSnrUs)
Client connected time HUAWEI-WLAN-STATION-MIB .1.3.6.1.4.1.2011.6.139.18.1.2.1.31 (hwWlanStaAccessOnlineTime)

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