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Using Zia in the Site24x7 iOS mobile app

Zia is Zoho’s AI-powered assistant designed to help you monitor and troubleshoot your IT infrastructure faster and more efficiently—anytime and anywhere. With Zia, you get quick insights and immediate answers based on your monitors—right from your mobile device.

Zia enables you to quickly identify resources that are down and analyze the underlying causes through intuitive, natural language queries. You can also utilize voice commands to ask questions. Zia is built with the latest Liquid Glass UI design on iOS, ensuring a smooth, intuitive experience.

Prerequisites

Before using Zia, ensure the following:

  • You have the latest version of the Site24x7 iOS mobile app.
  • You are logged in with a valid Site24x7 account.
  • You have a valid integration with the LLM. Learn more about integrating LLMs with Site24x7.
Zia iOS Alarms

What can Zia do? 

Zia leverages AI-driven monitoring insights to help you detect, diagnose, and resolve issues faster—right from your mobile app. With natural language conversations and real-time intelligence, Zia empowers you to:

  • Identify issues instantly: Chat with Zia to learn about outages, critical incidents, or abnormal behavior across your resources.
  • Get AI-powered performance insights: Receive concise summaries of the CPU, memory, response time, and network health of your resources using Zia powered by AI.
  • Understand root causes quickly: Review RCA findings to see why an issue occurred and which resources were impacted.
  • View conversational alerts: Get natural language event summaries with relevant context and recommended actions.
  • Unify access to critical information: Check alarms, outages, and incidents in one unified view—no deep navigation required.
  • Enable self-service resolution: Access direct links to documentation and knowledge base articles to fix issues independently.
iOS Zia query screen

Sample scenarios

  1. Checking on ongoing outages while on the move

    When you’re on the go and receive a critical alert, there’s no need to navigate through multiple screens. Ask Zia, “What’s the current outage status?” 

    Zia will quickly provide you with a list of ongoing outages, including details about the affected monitors, their severity status, and when they went down. This way, you can stay informed and take action swiftly, even when you’re away from your workstation.

  2. Quick RCA lookups outside business hours

    Late at night, a key server becomes unstable, and you want to understand the root cause before bringing in your team. You can ask Zia, “Why is my server down?” Or you can say, “Show me the RCA for the last alert.”

    Zia will summarize the reason for the failure that is causing the issue (e.g., CPU saturation, a slow database, or network issues). It provides information on the time correlation, anomaly detection results, and impacted services. With actionable insights delivered instantly, you can triage the incident more quickly.

  3. Hands-free monitoring using voice commands

    When you don’t have the time or free hands to type, simply tap the microphone icon Microphone icon and ask, “How is my website performing today?”

    Zia will convert your voice input into a query, gather the relevant monitoring information, and display the results within seconds. This is perfect for field engineers, on-site technicians, or quick checks during a commute.

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