Performance Metrics of Port (Custom Protocol) Monitor

Interpret Port (Custom Protocol) Monitor

Site24x7 provides in-depth availability and performance monitoring of various services running on TCP/IP ports in the network. The metrics are reported in graphical and tabular layouts for easy assimilation. Historical and current data on the service performance is borne to the end user.

Site24x7's Web dashboard has a custom status banner, which identifies the various configured monitors by segregating them based on their operational status and state. You can also view the number of operational monitors and alert credits remaining in your account. By clicking the "+ Buy More" button, you can purchase additional monitors and alert credits. You can share the monitor details via an email. Email can be sent to only those verified users who have agreed to receive emails from Site24x7.

Events Timeline

Events timeline widget records all the past events of your selected monitor for a selected time range. You can identify/decode various events from the past, which includes Down, Critical, Trouble, Maintenance, Suspended, or Anomalies. Each event are color coded for easy identification. Events can be drilled down to extract maximum data and facilitate easy troubleshooting. You can also track the actual outage period and the total outage duration during a specific block of time.

The results are displayed under two main headers:

• Response Time
• Availability and Response Time by Location.

Response Time
Response Time indicates the total time needed to connect to a TCP/IP Port. The graph is computed by plotting time period against response time. The crests and troughs from the graph give you a holistic view on the service performance. Average/95th percentile values depend on the time frame chosen for reporting.

Graphical Representation

You can further filter out the three point, five point moving averages and also the 95 percentile by selecting the appropriate legends. The graph also lets you zoom in and isolate the exact data from the graphical spikes. You can also add specific notes to inform users about the various outages and maintenance activities.

Response Time by Location
Response Time by Location graph gives the median time taken to connect to a port on each day or hour from each monitoring location. This graph can be applied to analyze the average/95th percentile response time of your Port (Custom Protocol) Monitor from different monitoring locations. The Location is identified using legend given below the graph.

Outages

You can access the Outages tab in your monitor's details page to gather detailed insights on the various outage and maintenance downtimes. It provides you with sufficient information to troubleshoot issues. You'll also be able to access the root cause analysis reports for your various outages. On accessing the  icon of a listed monitor outage or maintenance, you'll be shown the options to: 

• Mark as Maintenance: Mark an outage as Maintenance
• Mark as Downtime: Mark a Maintenance as Downtime
• Edit Comments: Add/Edit Comments
• Delete: Delete an Outage/Maintenance permanently

Root Cause Analysis (RCA) Report

You can retrieve indepth root cause analysis report for your DOWN monitors after 150 seconds of the monitor reporting the outage. RCA Report gives basic details about your monitor, outage details, recheck details and reasons for the outage. Root Cause Analysis automatically generates a plethora of information to arrive at a definite conclusion as to what triggered a downtime. RCA intends to determine the root cause of specific downtime or performance issue. A normal RCA report will comprise of the following details:

• Checks from Primary location and re-checks from Secondary location.
• Ping Analysis
• DNS Analysis
• TCP Traceroute
• MTR Report
• MTR based Network Route
• Conclusion

 

Availability & Response Time by Location
The availability and response time of the Port for each and every monitoring location is expressed in a tabular format. The total availability percentage and response time (ms) with down duration from each monitoring location can be extrapolated from this data.

Global Status and Updates

Get an instant peek into the actual real-time status of your monitor from the configured geographical locations. Additionally, you can also view the real-time data from the various poll cycles and it includes the outages and trouble alerts data.

Inventory and Notes

This section captures the basic monitor information and also its various configuration settings including polling locations, poll interval, licensing type, and more.

Log Report

With our integrated log records for individual monitors, you can get an indepth knowledge about the various log details for the configured monitor, over a custom period. You can also filter the log based on location and availability. You have an option to download the log report in CSV format.