Help Admin Share Status Pages

Status Pages

Status page lets you share the current status of your services with your customers and end users. The status page helps bring transparency in communication and reduce calls to your help desk—additionally building customer confidence in the long term. With the additional domain verification in place—any possible sub domain takeovers of your status page is completely nullified.

You can always peek into Site24x7 Service Status page to view the real-time operational status of Site24x7's services including, APM service, REST APIs, Server Service, Site24x7 Web Client, and Site24x7 Website.

Contents

Add Status Page

  1. Log in to Site24x7.
  2. Click Admin > Share > Status Pages.
  3. Click Add Status Page.
  4. Specify the following details to add the status page:
    • Display Name: Provide a name for the status page.
    • Description: Provide a description for your status page.
    • Footer: Provide a footer name to be added at the bottom of the status page report.
    • Select Resource Type: Choose a resource type from the drop-down. Status of the selected resources will be shared in the status page.
      • Monitors
      • Monitor Groups
      • All Monitors
    • Show total transaction time for web application: Check the option to display the average transaction time details for the web application monitors through your status page.
    • Notify customers about scheduled maintenance: Check the option to notify customers about any scheduled maintenance.
    • Allow customers to view current status of the service: Check the option to display the real-time status and operational details of your various services through your status page.
    • Allow customers to view performance of the service: Select this option to display indepth performance metrics about the monitors, including, average response time details of the monitor, an intuitive graphical representation of the monitor's performance, availability status from global locations.
    • Allow customers to view service availability over last three months: Select the option to display the availability status history of the services for the last three months.
      By default, you can share the availability status history of your services for the last seven days.
    • Allow customers to view the incident history section: Check this option to display the detailed incident record on the services' availability and announcements.
    • Show Site24x7 branding from the status page footer: Check this option to opt for Site4x7 branding in your status page.
  5. Mention the following details to access the Public Status Page on your own domain:
    • Domain Name: Provide the Domain Name to publish the Public Status Page. Follow the steps below to access the service status via this custom domain:
      • Create a new domain using which you can publish your service status.
      • Configure CNAME record (in your DNS Zone file) for the above domain and point it to site24x7host.com
        • For accounts hosted from site24x7.eu domain, the custom domain must be pointed to site24x7host.eu; from site24x7.cn domain, the custom domain must be mapped to site24x7host.cn; from site24x7.in domain, the custom domain must be mapped to site24x7host.in.
      • Configure the above domain in the Domain Name field under Status page view.
      • Within 15 minutes of configuring, you will be able to access the service status view via the custom domain.
    • URL Path: Provide the subdomain URL to enable access to your Public Status Page.
      We suggest you to provide an HTTP(S) based custom domain name for accessing your Public Status Page. All existing HTTP based Domains will be auto-routed to HTTPS on our load balancer. It will impact the status pages, as it will show an SSL certificate error if accessed via the HTTP custom domain. Inorder to receive an SSL/TLS certificate for your HTTPS Domain, please contact Site24x7 Support.
  6. Click Save

Modify/Delete Status Pages

You must first access the Status Page list view to enable modification or deletion of a status page. To access the list view, follow Admin > Share > Status Pages. In the Status Page list view, you can view all your Status pages, its Custom Domain name and the domain verification status.

Once you click a status page (in the list view), the Integrate Status Page is prompted for you to make changes.

Meanwhile, you can view the following fields in the Integrate Status Page view:

  • Custom Domain: Highlights the custom domain name that you've created.
  • Domain Verification Key: Site24x7 mandates you to confirm your domain ownership only if you're planning to host your status page via a custom domain. A unique domain verification verification key is provided to help confirm your domain ownership. Here is an example for a Domain Verification Key that must be entered in the TXT value field: "site24x7-domain-verification=1234abcd5678EFGH”. You’ve to add this whole string to your root domain's TXT records in your DNS management page. Learn how.

    • Verifying your domain ownership is mandatory as it allows you to safeguard your status page sub domain from being misused.
    • Any status page hosted on a custom domain with a failed domain ownership check will cease working immediately.


The above screenshot shows the Dig analysis result for the root domain zylker.com. The domain verification key can be seen entered in the TXT value field.

Site24x7 ensures domain verification by enabling a direct validation.

Direct Validation: After you've entered your Domain Verification Keys in your DNS TXT records, you must manually validate your domain by clicking the Domain Verify link in the Integrate Status Page. In case of a failure, you can still access the Verify link from the Status page list view. The status page can't be created on mismatch of domain verification keys in your DNS records.

  • You're required to validate the root domain of your custom domain.
    For example, if your custom domain name is status.zylker.com/ns/services, then you must enter the domain verification key in the DNS TXT records file for your root domain "zylker.com." Read more.
  • The verify link will be shown only when you've successfully done a CNAME maping of your custom domain.


Verification Indicator Domain Ownership Status
 
  • Successfully matched the DNS TXT records to confirm the domain ownership.
 
  • Unable to match the DNS TXT records, hence the domain ownership check has failed.
    You can’t access the status page via the custom domain anymore.

 

  • Permalink: A default permalink is provided for the users. You can use this link to share your service status with customers.
  • RSS: With the given RSS feed URL, you can generate a custom RSS feed specific to your status page—all with a unique set of monitors and its status.
  • Embed this in your website: Use this iframe code to embed into any other HTML document.
    The status view created will be automatically added to the status page screen, along with those already created.
    • You can publish the status pages to your customers by creating a link to the permalink URL in your website or embedding the iframe in a HTML.
    • You should add the iframe code snippet within the HTML body tag.

Click Edit to make amendments to your status page. You can click the Delete button to delete the status page permanently.

Interpret Status Page

You can view your various monitor status like current availability, maintenance, and downtime inside your web client home screen. You can also obtain insights on performance oriented data like the response time of a monitor. Additionally, it provides details about the scheduled maintenance periods, availability percentage, RUM based end-user status map, and incident status history of these monitors for a specified period of time.

Some of the key facets of the public status page includes:

  • Status at your fingertips: An all new design theme gives precedence to accurate status communication and simplified navigation inside the status page.
  • Display Name and Description: Provide a relevant name for your status page. Add a proper description detailing the nature of the status page.
    Use basic HTML tags to format the text in the description box.
  • Announcements: Now you can post an announcement to share your important service related information with all users. Ensure steady flow of communication during unexpected service downtimes, performance degradations or scheduled maintenances.
    • Use basic HTML tags to format the text in your Announcement heading and description.
    • Any new announcements made will be automatically logged in the Incident history section with the actual date and time.
  • Make Historical Announcements: Use the inbuilt Date and Time picker to post announcements to your customers about events that happened in the past 30 days. This will also be tracked in the Incident History section.    
  • Pinning announcements for a preset period of time: You can configure your status page to display your announcements for a predefined time period. Announcements can be updated and tracked separately in the incident history section at the bottom of the status page.
  • View incident history grouped by date. Get notified of scheduled maintenance.
  • You can view all the incidents that had happened on a specific day under the Status History and Incident History. Under the Incident History, we'll take into account all the incidents that were tracked between the first outage of the day until the last UP status for that day. However, if there was only a single monitor outage reported during that day, the same would be captured with the specific monitor name and time span of outage.
  • Drill down into an individual monitor to gain insights into detailed monitor metrics.
  • Add your own brand to your service status page: Customize the logo and the URL of the status page to promote your brand image and ease accessibility.
  • RUM based global end-user map: Gather indepth details on the actual global end-user experience of your website from the data captured by the real user monitor associated with your status page.

Use Case: Reduce Calls to Help Desk using Site24x7 Status Pages

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Help Admin Share Status Pages