Help Docs

Performance Metrics of Ping Monitor

Interpret Ping Results

Ping Monitor tracks the accessibility of a specific host/IP address by performing periodic pings. It checks for the round trip latency to any host. Inside the homepage, navigate to the desired Ping Monitor to view the associated metrics. The metrics are detailed in the form of graphs, charts and tables that aid you to understand and do a comprehensive analysis of the Ping performance.

Site24x7's Web dashboard has a custom status banner, which identifies the various configured monitors by segregating them based on their operational status and state. You can also view the number of operational monitors and alert credits remaining in your account. By clicking the "+ Buy More" button, you can purchase additional monitors and alert credits. You can share the monitor details via an email. Email can be sent to only those verified users who have agreed to receive emails from Site24x7.

Events Timeline:

Events timeline widget records all the past events of your selected monitor for a selected time range. You can identify/decode various events from the past, which includes Down, Critical, Trouble, Maintenance, Suspended, or Anomalies. Each event are color coded for easy identification. Events can be drilled down to extract maximum data and facilitate easy troubleshooting. You can also track the actual outage period and the total outage duration during a specific block of time.

The monitor dashboard page is split up into two sections:

  • Response Time, which shows response time metrics of Ping monitor in a graphical format.
  • Availability & Response Time by Location, which gives a graphical and tabular report of location wise availability and response time of the Ping Monitor.

Response Time
Response Time of a Ping monitor is the time taken for each packet exchange between the pinger and the host server. The graph is computed by plotting time period against response time. Maximum, minimum, average, or 95th percentile response time can be estimated from this graph. You can further filter out the three point, five point moving averages and also the 95 percentile by selecting the appropriate legends. The graph also lets you zoom in and isolate the exact data from the graphical spikes. You can also add specific notes to inform users about the various outages and maintenance activities.

Graphical Representation


Response Time by Location
Response Time by Location graph shows the average and 95th percentile response time of the Ping Monitor for each day or hour from every monitoring location. This graph can be employed to analyze the Average Response Time of your monitor from different monitoring locations. The location is identified using legend given with the graph.


Tabular View
Average Response Time, Maximum response time, Minimum, or 95th Percentile response time of the Ping Monitor are detailed in a tabular layout. Average/95th Percentile Response Time By Location is  defined based on the location selected.

Down/Trouble History                      

It offers detailed insight into the trouble history of your monitor. You can view the status, the exact downtime, duration, and specific reason for the down status.                           

Availability & Response Time by Location
Availability and Response Time of the Ping monitor for each and every monitoring location is shown in a tabular format. The total availability percentage, and response time (ms) with down duration from each monitoring location can be inferred from this data.

Global Status and Updates:

Get an instant peek into the actual real-time status of your monitor from the configured geographical locations. Additionally, you can also view the real-time data from the various poll cycles and it includes the outages and trouble alerts data.


You can access the Outages tab in your monitor's details page to gather detailed insights on the various outage and maintenance downtimes. It provides you with sufficient information to troubleshoot issues. You'll also be able to access the root cause analysis reports for your various outages. On accessing the  icon of a listed monitor outage or maintenance, you'll be shown the options to: 

    • Mark as Maintenance: Mark an outage as Maintenance
    • Mark as Downtime: Mark a Maintenance as Downtime
    • Edit Comments: Add/Edit Comments
    • Delete: Delete an Outage/Maintenance permanently

Root Cause Analysis (RCA) Report:

You can retrieve indepth root cause analysis report for your DOWN monitors after 150 seconds of the monitor reporting the outage. RCA Report gives basic details about your monitor, outage details, recheck details and reasons for the outage. Root Cause Analysis automatically generates a plethora of information to arrive at a definite conclusion as to what triggered a downtime. RCA intends to determine the root cause of specific downtime or performance issue. A normal RCA report will comprise of the following details:

  • Checks from Primary location and re-checks from Secondary location.
  • Ping Analysis
  • DNS Analysis
  • ICMP based Traceroute
  • MTR Report
  • MTR based Network Route
  • Conclusion
Read this article on RCA to learn more about the various network diagnosis reports.

Inventory and Notes:

This section captures the basic monitor information and also its various configuration settings including polling locations, poll interval, licensing type, and more.

Log Report:

With our integrated log records for individual monitors, you can get an indepth knowledge about the various log details for the configured monitor, over a custom period. You can also filter the log based on location and availability. You have an option to download the log report in CSV format.

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