2 Synthetic Web Transactions: {{currencySymbol()}}{{pricing("starterWeb.addons.advance.2")}}/month (Not available with Enterprise Web and Plus Web plans)
5 Synthetic Web Transactions: {{currencySymbol()}}{{pricing("starterWeb.addons.advance.5")}}/month
25 Synthetic Web Transactions: {{currencySymbol()}}{{pricing("starterWeb.addons.advance.25")}}/month
200 Synthetic Web Transactions: {{currencySymbol()}}{{pricing("starterWeb.addons.advance.200")}}/month
Real User Monitoring Add-ons
Additional 500K Page Views & 5 sites for RUM: {{currencySymbol()}}{{pricing("starterWeb.addons.rum.500k")}}/month
Additional 5M Page Views & 50 sites for RUM: {{currencySymbol()}}{{pricing("proWeb.addons.rum.5M")}}/month
Features (All plans include)
Website Monitoring (HTTP / HTTPS)
Monitoring from 90+ Global locations
Website Performance Monitoring
Real User Monitoring
Webpage Defacement Monitoring
Monitor Groups
Webservices Monitoring
False Alert Protection (Recheck from 3 locations)
REST API Monitoring
Unrestricted user logins for collaboration
DNS Server Monitoring
RESTful API's
Ping Monitoring
PagerDuty, Zapier Integration
TCP Port Monitoring
Status Pages for customer communication
FTP Monitoring
Root Cause Analysis for Downtime with Screenshot, Traceroute
POP, IMAP and SMTP Monitoring
Mobile Access using iOS and Android Apps
Synthetic Web Transaction Monitoring
SOC II Compliance
Mail Server Monitoring
SSL Certificate Monitoring
PRO INFRA
Best suited for Infrastructure, Server and Cloud monitoring
Additional 2 Applications/Advanced Windows Apps/Synthetic Web: {{currencySymbol()}}{{pricing("pro.addons.advance.2")}}/month(Available only in Pro plan)
Additional 5 Applications/Advanced Windows Apps/Synthetic Web: {{currencySymbol()}}{{pricing("classic.addons.advance.5")}}/month
Additional 25 Applications/Advanced Windows Apps/Synthetic Web: {{currencySymbol()}}{{pricing("classic.addons.advance.25")}}/month
Real User Monitoring Add-ons (Common across all plans)
Additional 500K Page Views & 5 sites for RUM: {{currencySymbol()}}{{pricing("classic.addons.rum.500k")}}/month
Additional 5M Page Views & 50 sites for RUM: {{currencySymbol()}}{{pricing("classic.addons.rum.5M")}}/month
One Mobile App add-on for Mobile APM with up to 100,000 end users: {{currencySymbol()}}{{pricing("classic.addons.mobileapm.1")}}/month
Contact sales@site24x7.com or reach us on phone at US: +1 408 352 9117 | UK: +44 203 564 7893 | Aus: +61 280 662 895 for any pricing clarification.
Note: * - Free Plan not available for MSPs.
Frequently Asked Questions (FAQ)
What are the different Website and Synthetic Transaction monitors available?
List of Basic monitors:
Website (HTTP/HTTPS)
DNS, Ping, FTP Service, SMTP Service
SSL Certificate, Domain Expiry Monitoring
SOAP, REST API
Port, POP Service
List of Synthetic Transaction Monitors:
Web Application (via command line calls)
Web Application (Real Browser)
FTP RTT
Web Page Analyzer
Website Defacement
What is a Monitor? What are the lists of Basic and Advanced monitors?
Monitor, in this context refers to a website, web application, server, FTP service running on a specific
host/port. Site24x7 checks these monitors to make sure your business applications are running well. For pricing, Site24x7 classifies these monitors as Basic and Advanced.
List of Basic monitors:
Website
Website (HTTP/HTTPS)
DNS, Ping, FTP Service, SMTP Service
SSL Certificate, Domain Expiry Monitoring
SOAP, REST API
Port, POP Service
Server(Charged based on servers and not individual metrics)
Windows/Linux/FreeBSD/OS X Servers (agent based)
Microsoft IIS, SQL, Exchange Monitoring
Each VMware VM instance (VMWare monitoring using the On-Premise Poller)
VMware ESX hosts
Amazon Web Services
Elastic Compute Cloud (EC2) per instance
Relational Database Service (RDS) per instance
DynamoDB per table
Simple Notification Service per Topic (SNS)
Elastic Load Balancer (ELB) - both Classic and Application type.
List of Advanced monitors:
Synthetic web transaction Monitor (monitor multi-step web transactions in your service)
Web Page Analyzer
Web Page Defacement
Mail Server Round Trip Time monitoring (basic POP and SMTP port monitoring is a Basic monitor).
FTP upload/download Round Trip Monitoring
Each JVM, .NET or Ruby application instance in Site24x7 APM Insight (a.k.a Application Performance Monitoring)
Advanced Windows Apps - Microsoft SharePoint, BizTalk, Active Directory, Failover Cluster, Hyper-V
Can I buy multiple add-ons?
Yes, you can buy multiple instances of same or different add-ons.
Can I pay month on month for the service?
Yes. You can pay on a monthly basis as well. However paying yearly gets you a discount of 10%.
Can I change my plans anytime?
Site24x7 offers you the freedom to choose the plan that best fits your need. You can change your plan anytime if you decide to upgrade/customize it.
What are the different payment options and how do I upgrade my account?
We offer the following purchase options:
Credit Cards
This is our preferred mode of payment, as credit cards are handled automatically. We accept MasterCard, Visa, Discover, AmEx, JCB, and Diners Club. Payment can be monthly/yearly and can be made using your Site24x7 account.
Paypal Account
If you have a PayPal account, you can use it to purchase Site24x7 subscription. All you need to do is select PayPal in the Payment Options while upgrading your account. You can use your Site24x7 account credentials and make the payment.
Purchase Order
You need to send us a Purchase Order (PO) or an email with your Site24x7 account login ID, the total amount you would like to purchase, your company name & billing address. You will then be invoiced for your purchase. Upon receiving the invoice, you may pay us within 30 days either through credit card, bank cheque or wire transfer.
To upgrade:
Sign in to Site24x7. Click Admin > Subscriptions.
Click Upgrade Subscription listed under Zoho Stores or Upgrade next to your subscription plan name.
What are the different SMS/Voice Credits available in the various plans offered?
Voice Calls or SMS alerts notify you instantly of a downtime. Alert Credits are used for these. Alert Credits will be added to your account month on month. Any unused credit will not be carried over to the next month. Please note that you have free and unlimited email alerts and push notifications to our mobile apps.
Charges for additional alert credits:
$0.3 per Alert Credit for Starter Web and Free plans.
Contact sales@site24x7.com or reach us on phone at US: +1 408 352 9117 | UK: +44 203 564 7893 | Aus: +61 280 662 895 with your requirements to get a price quote.
Can I get to monitor from all Site24x7 locations?
You can choose from any of the 90+ Site24x7 locations to monitor your website/server/application. However, a specific monitor can have a maximum of 8 locations based on the plan selected. If you need to monitor from all 90+ locations, please contact our support for a customized plan.
Do I have to pay extra to monitor resources on my server?
No, you can monitor URL, port, files, directories, Windows event logs and Linux syslogs included in our plan.
Can I monitor my server using other available plans?
Yes, you can monitor your servers with Pro Server, APM and All-in-One Plans. Server Monitoring is not available in the Website Monitoring specific plans alone.
Can I perform bulk installation for Linux and Windows servers?
Yes, you can install the agent in multiple machines in a single go. For Windows, you can bulk install the Windows agent using Remote Commands, Active Directory and Custom Scripts. For Linux servers, we perform bulk installation using Chef, Puppet, SaltStack, and Ansible.
How many plugins can I add per server monitor?
For each server added, you will be able to monitor 2 plugins and each plugin can have up to 10 attributes. Buy Basic monitor add ons to add more plugins.
For example, if you have chosen the Pro Infra Plan, you will be able to monitor 5 servers and 2 plugins for each one of these servers. To add more, buy a basic monitor add on which will let you monitor 10 plugins/month.
How does network monitoring licensing work?
Network monitoring licensing is purely based on the number of interfaces that are monitored. It is mandatory to have at least one active interface in order to monitor a device. While ten performance counters per device can be monitored for free, every additional ten is counted as one interface.
How we define an application?
An application is any web application, and it is counted differently in different languages that the agent supports.
In Java, each JVM instance is considered as an application
In .NET, each IIS server instance is considered as an application
In Ruby on Rails, each rails server instance is considered as an application
In PHP, each PHP server instance is considered as an application
How is a RUM pageview defined?
Every webpage that is loaded in the browser is considered as a pageview, irrespective of the number of resources that are loaded behind. Example, for a single page to load, there are various resource calls for images, CSS, etc, which are not counted in pageviews. Only the webpage that the user visits is counted as a pageview.
What is the minimum polling frequency interval for website, server, and application monitors?
Website Monitoring: Polling interval starts at 1 minute
Server Monitoring: Polling interval starts at 5 minutes with a heartbeat check done every 1 minute
Application Monitoring: Polling interval starts at 1 minute
How many customer accounts can be managed using MSP Plan?
There is no limitation on the number of customer accounts. By default, nine customer accounts can be added. Please contact support to increase the customer limit. During evaluation, you can create up to three customer accounts.
Should an individual license be purchased for MSP customer accounts?
No. You can share the license limit of an MSP account for all your customer accounts. The license will be calculated only in the parent MSP account.
Why choose Site24x7 over other monitoring services?
More than just Website Monitoring: The key value proposition of Site24x7 - a simple-to-use solution that gives you a complete view on the performance and availability of your entire IT infrastructure. In a single portal, you get to monitor the availability and performance of your website, server, network, VMs, applications and much more. With Site24x7, you can give the key performance boost required for your digital business.
Flexible Solution: Site24x7 has the most flexible configuration settings needed to tweak your monitoring need. POST, GET, DELETE, PUT requests, dependent resources support to reduce alert flood, using own name servers, executing web hooks, setting threshold profiles, alert profiles, notification profiles in many websites in one go and a powerful REST API are some of the many flexible options available.
Superior Reporting - With Site24x7, you can gather performance data of resources monitored and generate numerous reports, which can be viewed on a custom-defined hourly, weekly, monthly, or yearly basis. Obtain exhaustive reports, which assist you to identify the trends over a stipulated period of time. You also have the option of exporting these reports in CSV, PDF, and email formats for your internal purposes.
List of Basic monitors:
Website
Website (HTTP/HTTPS)
DNS, Ping, FTP Service, SMTP Service
SSL Certificate, Domain Expiry Monitoring
SOAP, REST API
Port, POP Service
List of Advanced monitors:
Synthetic web transaction monitor (monitor multi-step web transactions in your service)
Web Page Analyzer
Web Page Defacement
Mail Server Round Trip Time monitoring
FTP upload/download Round Trip Monitoring
List of Basic monitors:
Website
Website (HTTP/HTTPS)
DNS, Ping, FTP Service, SMTP Service
SSL Certificate, Domain Expiry Monitoring
SOAP, REST API
Port, POP Service
Server (Charged based on servers and not individual metrics)
Windows/Linux/FreeBSD/OS X Monitoring (agent based)
Microsoft IIS, SQL, Exchange Monitoring.
Each VMware VM instance (VMWare monitoring using the On-Premise Poller)
VMware ESX/ESXi hosts
Amazon Web Services
Elastic Compute Cloud (EC2) per instance
Relational Database Service (RDS) per instance
DynamoDB per table
Simple Notification Service Topic (SNS)
Elastic Load Balancer (ELB) - both Classic and Application type
List of Basic monitors:
Server (Charged based on servers and not individual metrics)
Windows/Linux/FreeBSD/OS X Monitoring (agent based)
Microsoft IIS, SQL, Exchange Monitoring.
Each VMware VM instance (VMWare monitoring using the On-Premise Poller)
VMware ESX/ESXi hosts
Amazon Web Services
Elastic Compute Cloud (EC2) per instance
Relational Database Service (RDS) per instance
DynamoDB per table
Simple Notification Service Topic (SNS)
Elastic Load Balancer (ELB) - both Classic and Application type
Website
Website (HTTP/HTTPS)
DNS, Ping, FTP Service, SMTP Service
SSL Certificate, Domain Expiry Monitoring
SOAP, REST API
Port, POP Service
List of Advanced monitors:
Advanced Windows Apps - Microsoft SharePoint, BizTalk, Active Directory, Failover Cluster, Hyper-V
Synthetic web transaction monitor (monitor multi-step web transactions in your service)
Web Page Analyzer
Web Page Defacement
Mail Server Round Trip Time monitoring (basic POP and SMTP port monitoring is a Basic monitor)
FTP upload/download Round Trip Monitoring
List of Advanced monitors:
Each JVM, .NET, PHP or Ruby application instance in Site24x7 APM Insight (a.k.a Application Performance Monitoring)
Advanced Windows Apps - Microsoft SharePoint, BizTalk, Active Directory, Failover Cluster, Hyper-V
Synthetic web transaction monitor (monitor multi-step web transactions in your service)
Web Page Analyzer
Web Page Defacement
Mail Server Round Trip Time monitoring (basic POP and SMTP port monitoring is a Basic monitor)
FTP upload/download Round Trip Monitoring
List of Advanced monitors:
Synthetic web transaction monitor (monitor multi-step web transactions in your service)
Web Page Analyzer
Web Page Defacement
Mail Server Round Trip Time Monitoring.
FTP upload/download Round Trip Monitoring
Each JVM, .NET, PHP or Ruby application instance in Site24x7 APM Insight (a.k.a Application Performance Monitoring)
Advanced Windows Apps - Microsoft SharePoint, BizTalk, Active Directory, Failover Cluster, Hyper-V
An application is any web application, and it is counted differently in different languages that the agent supports.
In Java, each JVM instance is considered as an application.
In .NET, each IIS server instance is considered as an application.
In Ruby on Rails, each rails server instance is considered as an application.
In PHP, each PHP server instance is considered as an application.
Network monitoring licensing is purely based on the number of interfaces that are monitored. It is mandatory to have at least one active interface in order to monitor a device. While ten performance counters per device can be monitored for free, every additional ten is counted as one interface.
Every webpage that is loaded in the browser is considered as a page view, irrespective of the number of resources that are loaded behind. For example, for a single page to load, there are various resource calls for images, css, etc, which are not counted in page views. Only the webpage that the user visits is counted as page views.
Includes both Basic websites and Synthetic Web Transaction Monitors. For eg: If total monitor count is 10, you can have 9 Website Monitors and 1 Synthetic Monitor or you can add 10 Website Monitors.
Includes the total count of both Basic and Advanced Monitors. For eg: In Classic plan total monitor count is 100, you can have upto 95 Basic Monitors and 5 Advanced Monitors or you can add 100 Basic Monitors.
Includes both Basic and Advanced Monitors.
Includes both Basic websites and Synthetic Web Transaction Monitors. For eg: If total monitor count is 40, you can have 39 Basic Monitors and 1 Advanced Monitor or you can add 40 Basic Monitors.
PagerDuty, Slack, Zaiper, AlarmsOne, SDP On-Demand and HipChat.
Re-checks done from 3 locations to prevent false alerts.
Add unlimited contacts and get notified about outages via email alerts.
Credits are auto-refilled every month, however left over refilled credits are not carried forward to the next month.
Site24x7 Mobile Network Poller allows you to monitor the performance and availability of your mobile websites and apps via wireless carriers(3G, 4G) and enterprise WiFi networks. It acts as a monitoring location and gets you insight about the various critical metrics like downtime, availability and more. You can also monitor your mobile enterprise apps using the corporate WiFi.
Define service level agreements and track their adherence. Group monitors into Monitor Groups and decide on the access that is given to each group.
upto 8 locations from over 90+ geographical locations.
Standard support includes email and forum.
Premium support includes email, community, chat and phone.
