2020 has drastically changed the way businesses performed- from homes transforming to office spaces, organizations facing rough patches in growth to adapting to digital transformation. In a remote work scenario, the role of status pages in ensuring effective communication with customers, within the team members, and in remote incident management is crucial.
The year for StatusIQ was all about a smooth launch, offering support to deal outages with ease, maintaining effective communication with customers, and ensuring the privacy of your pages. This year we're planning to add more features to make your incident communication journey smoother.
Also, we're glad for all the support you've extended throughout the year and hope 2021 gives you better experiences. Here's a quick update on our plans for 2021.
Status page customization
We are planning to expand our array of customization features by bringing in :
Custom Color Themes:
This feature can help to modify the colors in status pages, from background color, text, links, or even status colors to align with the brand .
Status widgets will allow displaying the status of your StatusIQ page in web apps, sites, or portals. It can help to increase the visibility of a system/platform status and provide an easy way for users to access a page.
Delivery status for Incident notifications
We are planning to provide the delivery status report for both Email and SMS notifications sent out during incidents. It will comprehensively report the reasons for the failed delivery of an email or SMS and help admins to manage their subscribers efficiently.
Enhancing Site24x7 Automation
We are continuing to put our efforts into enhancing status automation via Site24x7. We will try to address the missing pieces like supporting CRITICAL and TROUBLE status and fetching all performance attributes available for different monitor types from Site24x7.
Integrations with third-party apps
We are planning to bring in integrations with ticketing and incident management tools like ManageEngine SDP, Zoho Desk, OpsGenie, PagerDuty etc. to keep customers updated during each phase of an incident.
Overall product experience
Subtle yet significant changes in the look and feel of the product to align it with other Site24x7 products are also underway. Solving some of the usability issues and enhancing the overall StatusIQ client experience are also part of our plan for 2021.
Our roadmap is subject to change based on market trends, but our focus to provide you with the best possible product experience in terms of features based on feedback remains steadfast. Please feel free to add your suggestions as comments below this post.
Read Site24x7 Roadmap for a glimpse of the larger picture.
Team Site24x7 StatusIQ