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Updated : What Third Party Integrations do you like to see in Site24x7?

by Gibu
In recent times we did get a few integration requests for Alarm Management. One of the requests was integration with BigPanda. This request was more from managing Alarms from Site24x7. 

We would like to hear other possible categories of integration that you would like to see. In the traditional IT Monitoring space, you would probably ask integrations with a CMDB or a Help Desk. We are curious to know if there are such and other integration requests that would help improve the productivity of your team.

Please post your suggestions and add as much detailed as possible so that we understand the context of the integration.

Thanks
Gibu
Reply 3
Replies (19)

Re: Updated : What Third Party Integrations do you like to see in Site24x7?

Would be nice to be able to connect to JIRA via the internal poller or an internal system to create tickets if there are incidents.
Reply 1

Re: Re: Updated : What Third Party Integrations do you like to see in Site24x7?

by Gibu
Yes, the OnPremise Poller will be used for Jira integration. We intend to also do SNMP integration (SNMP Traps) in to legacy systems via the same route.
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Re: Re: Re: Updated : What Third Party Integrations do you like to see in Site24x7?

OnPremise Poller will be used for Jira integration.

Any updates on this feature? Is this still even a thing that is being considered?

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Re: Updated : What Third Party Integrations do you like to see in Site24x7?

HipChat and Slack would be two other useful integration.. This way customers that use either can create notification rooms and have alerts sent to them.

I understand there is already the Zapier connector, but a customer should not have to pay a 3rd party to handle alerts from Site24x7.
Reply 1

Re: Updated : What Third Party Integrations do you like to see in Site24x7?

Any update regarding the Slack integration?
We as well would very much like to see the ability to integrate our monitor alerts directly to slack without requiring a 3rd party account.
Thanks in advance!
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Re: Updated : What Third Party Integrations do you like to see in Site24x7?

Hi There,

Good to see a handful integration requests coming in.

For Slack, we would suggest you to try the ManageEngineAlarmsOne Integration to receive messages as of now. We do have Slack integration in our roadmap. We shall keep you posted once done.

And regarding the Zendesk and Freshdesk integrations, you can try using our invoke URL action and let us know if this helps.

Regards,
Sushma.
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Re: Updated : What Third Party Integrations do you like to see in Site24x7?

+1 on Kelly's suggestion of Zendesk!!! would be great.  Though in theory, we could configure the alert email to go to zendesk which in turn would create a ticket but would be great if you could make the integration a seamless one!

Oh and Slack as well!!!
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Re: Updated : What Third Party Integrations do you like to see in Site24x7?

Any word on more 3rd party integration?
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Re: Updated : What Third Party Integrations do you like to see in Site24x7?

Seems like BigPanda has created an integration for Site24x7 using their API and the Actions feature in Site24x7.

If anyone is looking for an alert correlation tool, BigPanda (https://bigpanda.io/integrations/) is what we use and they integrate with all our tools...
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Re: Updated : What Third Party Integrations do you like to see in Site24x7?

Hi Framirez,

We are currently working on Slack & Hip Chat integration. We will have this released in 2-3 weeks time.

I will update the post once it is released.

Raghavan
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Re: Updated : What Third Party Integrations do you like to see in Site24x7?

Hi All,

Site24x7 integration with Slack and HipChat is live. Please go ahead and create Slack and HipChat webhook URLs and use the same to integrate with Site24x7 (Admin > Thirdparty integrations).

Track the Up/Down/Trouble alerts and Root cause analysis report links in the Slack channel or via HipChat rooms.

Here are the help links and videos to get you started. 

Slack

HipChat

Thanks,
Sathya. 
Reply 2

Re: Re: Updated : What Third Party Integrations do you like to see in Site24x7?

First off.. HUGE thanks for getting more 3rd party integration in the tool.

There is a HUGE delay between when an incident happens in Site24x7 and when the DOWN alert shows up in HipChat...

Site24x7 shows 12:38:47 PM
HipChat the alert showed up at 12:44 PM
The RCA note did not show up in HipChat until 12:47 PM

However...
The UP alert shows up quickly.
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Re: Updated : What Third Party Integrations do you like to see in Site24x7?

Hi, 

We request you to send your account's login email and the monitor name to support@site24x7.com . It will be helpful for us to analyze the root cause and will get back to you with an update. 

Regards, 
Rafee
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Re: Re: Updated : What Third Party Integrations do you like to see in Site24x7?

Gibu or Mohammad,

about a year ago

Yes, the OnPremise Poller will be used for Jira integration. We intend to also do SNMP integration (SNMP Traps) in to legacy systems via the same route.

Quoted from reply by Gibu above...
 

Any word on SNMP Trap monitoring?


Re: Re: Re: Updated : What Third Party Integrations do you like to see in Site24x7?

Guest,

Any word on SNMP Trap monitoring?

There seems to be a way to do it already:

https://www.site24x7.com/network-monitoring.html

 

Deep insights using SNMP performance counters.

Monitor individual SNMP performance counters of network devices. Add new performance counters and set threshold values and get notified instantly when a particular performance counter exceeds the set value. Monitor you network's routing and switching with deep insights on the critical performance counters.

The performance counters that you can track are:

  • Memory utilization
  • Undersize packets
  • Oversize packets
  • Interface in giants
  • Drop events statistics
  • Jabber packets
  • Backplane utilization
  • Active session count
  • Buffer failures
  • Interface collisions
  • Disk utilization
  • Input packet drops
  • Output packet drops
  • CPU usage and more
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Re: Updated : What Third Party Integrations do you like to see in Site24x7?

Please integrate System Center Service Manager from Microsoft as a third party tool. We use this tool for service tickets. Thx!

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