IT Service Management | North America

Key Findings

Technologies to improve business efficiency #

68% of respondents are betting on artificial intelligence (AI) and machine learning (ML) to improve business efficiency.

Technologies organizations are betting on to improve business efficiency   North America

Preferred platform for IT management tools #

51% of respondents prefer IT management tools implemented using both a SaaS model and on-premises.

The preferred platform for IT management tools   North America

Average number of IT tools used? #

59% of respondents use more than 10 IT-related tools in their team or organization.

The average number of IT tools used   North America

Software license management #

41% of respondents use internal software to maintain the organization's various software licenses.

State of software license management   North America
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