IT Service Management | North America
Key Findings
Technologies to improve business efficiency #
68% of respondents are betting on artificial intelligence (AI) and machine learning (ML) to improve business efficiency.
Preferred platform for IT management tools #
51% of respondents prefer IT management tools implemented using both a SaaS model and on-premises.
Average number of IT tools used? #
59% of respondents use more than 10 IT-related tools in their team or organization.
Software license management #
41% of respondents use internal software to maintain the organization's various software licenses.
