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Site24x7 Product Roadmap 2020

We had a productive 2019 with more customers, new features, our ingress into Machine Learning with AIOps, and much more. As we step into a new decade we wanted to highlight some of the enhancements and features that will be implemented this year. So here's what you can expect in 2020.

User and alert management

We have received numerous requests related to the betterment of user and alert management. Hence in 2020, we are bringing enhancements and features that will address them, thereby making the product more flexible to use.

Integration with Zoho products

This year we are committed to integrating with more of Zoho products which have been a consistent request on our community. Zoho Analytics, Cliq, Desk, and Assist are in different stages of development, as I write this.  

Anomaly as a threshold profile configuration

We've built a strong AIOps framework with over 40 million requests being evaluated for anomalous metric identification everyday. Alerting along with anomaly detection will be playing a more important role this year.

Security monitoring for internet services

With end-users becoming increasingly aware of security threats, businesses need to emphasize on securing their internet-facing services from malware, phishing attacks, spam attacks, and enabling trust for the websites they use. With our security monitoring which includes malware scans, defacement identification, anti-spam mail delivery scans, HTTP header vulnerability checks and much more, 2020 will be our starting point for security monitoring.

Infrastructure, cloud, and virtualized environments

With multi-cloud and containerization becoming a mainstay in many organizations, the need for managing these operations is imperative. Learnings from our AWS monitoring along with customer-inputs have given us the fundamental ideas in this space. We are now extending these to other cloud and containerized environments, bringing in a uniform set of configurations that will allow you to manage cloud resources better. 

Along with this support for various AWS, Azure, and GCP services, reporting enhancements await release this year. 

With container workloads exploding, bringing in enhancements to docker monitoring and introducing Kubernetes monitoring will be a priority this year. In line with this, we will add capabilities that will help Ops teams plan for better capacity of IT resources using performance metrics that we monitor.

Furthermore, after accumulating considerable feedback from customers Nutanix monitoring has been take up and should be available early this year.

CloudSpend 

CloudSpend, our cloud cost analytics product will have reporting capabilities, saving reports based on the monitoring of cloud resources and support for Azure this year.

NetFlow Analyzer, Network Configuration Manager, and much more

Intending to provide more visibility into the traffic and bandwidth performance, we are releasing the NetFlow Analyzer that can report for what and by whom is your bandwidth used. This will see the unification of network traffic analysis and network flow monitoring, which will help to optimize networks.   

Additionally, we will be providing device templates for the latest network devices, out-of-the-box. Another feature that's lined up is Network Configuration Manager. With this, you can track user activity, change management, and configure backup, making your network disaster-proof. Exhaustive monitoring support for Wireless Access Point along with inventory report is also in the offing.

APM 

We'll be releasing Python as a new language support this year with default Django support. Besides this, support to collect trace for every request, alerting for key transactions, correlation of application and infrastructure metrics, integration with JIRA and Zoho bug tracker are set to make our application performance monitoring robust. 

 

As we wish you a wonderful new year, allow us to let your light shine and bring goodwill and prosperity to your business, you and your family. 

From all of us at Site24x7 and Zoho, we wish you a joy-filled and peaceful New year!

-Team Site24x7.

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Replies (16)

Re: Site24x7 Product Roadmap 2020

Great to see that Kubernetes is in the queue.  However, this is a significant barrier to our rollout of Site24x7.

 

I would like to know when it can be expected.

 

Thanks.

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Re: Re: Site24x7 Product Roadmap 2020

Dear Alan, 

   We expect Kubernetes to be released in the 1st quarter this year. 

-Jasper

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Re: Site24x7 Product Roadmap 2020

Is there a target release date for Python APM?

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Re: Re: Site24x7 Product Roadmap 2020

Hi Bocchi, 

We target to give early access of Python APM by Q1 2020. We will post here once it is ready.

Regards,

Raji.

 

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Re: Site24x7 Product Roadmap 2020

Looking forward to whats coming on alerts improvements, desperately needed. Specifically multiple levels of escalation e.g.  if not resolved by 30 min, escalate to the team leader, if not resolved by 60 min, escalate to the manager and so on. Also, the choice of medium to escalate at various levels e.g via email or SMS etc.

 

Probably worth paying attention to alert consolidation as well, if possible.

 

Also, two other ares site24x7 product is severely lacking in features. It will be nice to have some improvements in those areas.

1. Microsoft cluster monitoring

2. Application load balancer monitoring (such as F5)

 

Thanks,

Ash

 

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Re: Re: Site24x7 Product Roadmap 2020

Thank you for your feedback Ash. As you might know, although we have escalations (where you can esacalate to another user groups after x mins where your team leader is part)  as part of notification profile we are yet to go the distance in terms of bringing in the full flexibility on the alerting medium. Will keep in mind your suggestions.

btw, what are the enhancements you would like to see in Cluster and load balancer monitoring?

-Jasper

Product Manager, Site24x7 

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Re: Re: Re: Site24x7 Product Roadmap 2020

Hi Jasper,

I am aware of the current escalation processes within site24x7 and using the same. However, it does not allow for multiple levels of escalations in addition to lack of choice for medium of escalation. Also, regarding the flexibility of receiving SMS, there is option of a time window, but its applied to all monitors. It will be good to have options for select monitors/monitor groups. For example for certain critical monitors I may to receive SMS 24x7, but for other non critical monitors  I only want SMS 12x7, which is not possible currently.

 

Regarding Cluster :

I cannot monitor a file modification that is hosted as a cluster resource

Monitoring and reporting on cluster resources, almost non-existent

I cannot monitor/report on when a node failover from active to passive andvice-versa

 

 

For load balancer monitoring, pl look at my post 

https://www.site24x7.com/community/load-balancer-monitoring-improvements-needed

 

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Re: Re: Re: Re: Site24x7 Product Roadmap 2020

You are asking for features that you can find in tools like Opsgenie and Pagerduty. 

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Re: Site24x7 Product Roadmap 2020

HI Jasper,

 

Another feature would be great is grouping of services, and alert on the group. Each of my servers runs a number of services (17 to be precise) related to antivirus. Pl see the attached screenshot.  In the event of an AV update or restart or any other issues related to AV, we receive 17 emails per server (I am monitoring 500 plus servers). You can imagine the number of alerts being generated. We are currently doing some work around to reduce the number of alerts, but not without a compromise.

 

It would be nice to have a feature to define a service group called, say AV, and then put all 17 services into that group. Then receive one alert if one or multiple or all services in that AV group is not running.

 

Thanks,

Ash

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Re: Re: Site24x7 Product Roadmap 2020

Thank you for the explaining your cases Ash. We will have this inserted into our plans. 

-Jasper

 

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Re: Site24x7 Product Roadmap 2020

One other simple feature would add more flexibility for polling frequency. Currently there is a choice for either 1 min or 5 min for poll frequency for server/network devices. May be more options such as 2/3 min and 10 and 30 min would be suitable for some devices/servers.

 

Thanks,

Ash

 

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Re: Site24x7 Product Roadmap 2020

Currently I use a custom email template for all of our notifications.

However, the email template does not have an option to include the "notification profile" used for the notification as a variable parameter. It will be good to have an option for $NOTIFICATION_PROFILE  or similar be available when configuring a custom email template.

Two other parameters,

Threshold and Availability 

User Alert Group

 

Thanks,

Ash

 

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Re: Re: Site24x7 Product Roadmap 2020

Thank you Ash, we'll have this noted down as well. btw, why do you need a longer polling freq.. Is it because the resources you may configure are non-critical yet you want to monitor them? 

-Jasper

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Re: Re: Re: Site24x7 Product Roadmap 2020

That is correct, Jasper. Some low priority devices, I just even check  every hour or once a day. More frequent I poll , more resources I need to provide to my onsite pollers.

 

Thanks,

Ash

 

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Re: Site24x7 Product Roadmap 2020

We have received numerous requests related to the betterment of user and alert management. Hence in 2020, we are bringing enhancements and features that will address them, thereby making the product more flexible to use.

Can you expand a bit more on this? Like what are the top requests you've received for user management?

The biggest issue we have are that
1.) Users still have to create an account for Site24x7 when we use AD via Okta as our user access control.
2.) We need to allow users to manage downtimes and other things that don't require full Admin access but those are only allowed in the Admin role.

For #2 it would be nice to have a way to create custom roles on the customer end and have a selection of what the assigned traits are for that role.

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