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How to alert user via phone/sms text message

I have setup a User Group, and configured given users to be notified via Email/SMS/Phone
but, when the alert goes out to the group with only EMAIL notification to the other users.
None of the other users besides me are also getting the SMS/text msg alert.

How do I ensure all users in the group assigned to the Monitor get BOTH email and text/sms message alert?
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Re: How to alert user via phone/sms text message

Ignore - I found the checkboxes in the Alert settings. Thanks
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Re: How to alert user via phone/sms text message

Where are they?  I can't find them anywhere.  I can't find Alert Settings.  I see notification profiles but they only seem to have email.
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Re: Re: How to alert user via phone/sms text message

Hi eberan,

Alert Settings is configurable at user level. You can find it in Admin - User Management - Users and Alerts - Click on the desired user name. In the opened popup you can configure Alert Settings for that user. Check our help document for more information.

Thillai.
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Re: How to alert user via phone/sms text message

Hi Eberan,

The Phone numbers for alerting can be configured under 'Admin' -> 'User Management' -> You can click on each user and update the phone numbers -> You can select the 'Notify Medium' for alerts. Please scroll down further for 'Alert Settings', in which you can specify the type of alert that needs to be triggered for each monitor status change. 

Each monitor is associated with a user group to receive alerts. If the user in the specific group has Phone/SMS alerts enabled under 'Alert Settings' for his user account, the same will be triggered. 
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Re: Re: How to alert user via phone/sms text message

Hi I have been trying with local number and test but I did not get any sms alert or notification.

Regards,

Mohammed Rasheed Hussain

 

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Re: Re: Re: How to alert user via phone/sms text message

Dear Mohammad, 

  Which region do you have your mobile number in and which provider do you use?

-Jasper

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