Last updated: 06 May 2026
By enabling and using Zia Bot in Site24x7, you acknowledge and agree to the following:
1. Feature description
You understand that Zia Bot enables the users in your organization to perform the following actions:
- Fetch Information: Users will be able to fetch information that they have access to as per their roles and permissions.
- Script generation: Users will be able to generate scripts based on user’s prompt.
- Reports and insights: Users can analyze, compare and generate summaries, insights and trends from Records, Outages, Alarms, Incidents, and FAQ pages subject to their roles and permissions.
2. Data sharing
User’s prompt along with data relevant to the specific query (including but not limited to help documents, alarms and events details, monitored metrics and historical trends, any diagnostic data including logs and traces) will be transmitted to your Open AI, Anthropic, Google AI Studio, and Microsoft Azure account. This data will be processed in accordance with Open AI, Anthropic, Google AI Studio, and Microsoft Azure’s terms and conditions and privacy policy. Any personal or sensitive data will be masked by Zoho before it is shared with Open AI, Anthropic, Google AI Studio, and Microsoft Azure as described here.
3. Customer responsibilities
You understand and acknowledge that it is your responsibility to:
- Ensure that appropriate access control measures are implemented in your organization, and review and manage the data to which your users have access to.
- Verify or validate any content generated, insights, or recommendations before using them for any purposes including any decision-making.
- Determine how you utilize, share, and act upon AI generated output.
- Ensure that human review is implemented where appropriate and required by applicable laws.
- Ensure that you do not use Zia Bot for any high-risk, sensitive or critical transactions/actions and.
- Complying with applicable laws.
4. Accuracy and suitability
Output generated or action taken by Zia Bot may not always be correct or reliable. They are provided for informational or assistive purposes, and may contain errors or omissions. You should exercise your own judgment and expertise when using Zia Bot and not rely on it for critical decisions.
5. Intellectual property
Zoho does not own or claim copyright over any content generated using Zia Bot. You are solely responsible for reviewing any AI-generated content and output to ensure it does not violate third-party rights.
6. Limitation of liability
Zoho makes no guarantees regarding the performance, quality, or suitability of Zia Bot or the output generated. To the fullest extent allowed by law, Zoho disclaims liability for any damages or losses arising from your usage of Zia Bot.
7. Feedback
If you provide any feedback, suggestions, or comments regarding Zia Bot, you grant Zoho a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and incorporate such feedback into any of our products and services without restriction or compensation to you.
8. Modification and termination
Zoho reserves the right to modify these terms at any time. We also reserve the right to suspend or terminate your access to Zia Bot at any time, for any reason, including for violation of these terms.
By using Zia Bot in Site24x7, you indicate that you have read and understood these terms and agree to be bound by them.