Site24x7 MSP Pricing—Transparent pricing to monitor multiple customer accounts

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Add-ons (buy multiple units of each add-on)

Basic Monitor Add-ons
  • Additional 20 Websites/Servers/Cloud: $30/month
  • Additional 50 Websites/Servers/Cloud: $50/month
  • Additional 500 Websites/Servers/Cloud: $500/month
Advanced Monitor Add-ons
  • Additional 5 Applications/Advanced Microsoft Apps/Synthetic Web: $60/month
  • Additional 25 Applications/Advanced Microsoft Apps/Synthetic Web: $250/month
Network Monitoring Interfaces Add-ons
  • Additional 100 Network Interfaces: $50/month
  • Additional 250 Network Interfaces: $75/month
  • Additional 1000 Network Interfaces: $200/month
NetFlow Analyzer Interfaces Add-ons
  • Additional 50 NetFlow Analyzer Interfaces: $125/month
  • Additional 1000 NetFlow Analyzer Interfaces: $2,000/month
Log Management Add-ons
  • Additional 10GB Logs: $10/month
  • Additional 100GB Logs: $95/month
  • Additional 1TB Logs: $900/month
Real User Monitoring Add-ons
  • Additional 500K Page Views & 5 Sites for RUM: $24/month
  • Additional 5M Page Views & 50 Sites for RUM: $124/month
  • One Mobile App Add-on for Mobile APM with up to 100,000 End Users: $99/month
Customer Add-on
  • 1 Customer Add-on: $10/month
  • (Get 8 basic monitors out-of-the-box with every customer add-on)

Features

  • Website Monitoring
  • Web Transaction (Browser) Monitoring
  • Server Monitoring (agent-based)
  • Docker Monitoring
  • Kubernetes Monitoring
  • VMware and VMware VDI Monitoring
  • Cloud Monitoring (AWS, Azure, GCP)
  • 100+ Plugin Integrations
  • Microsoft Application Monitoring
  • Log Management
  • Network Monitoring
  • Application Performance Monitoring (APM)
  • Real User Monitoring
  • Public Status Page for Customers
  • White-labelled Site24x7 Control Panel
  • Separate account for each customer
  • Single login across customers for the MSP
  • Role-based access to customers
  • Availability status across Customers
  • Unlimited Customer Accounts *
  • IT Automation
  • Email, SMS and Voice alerts
  • MSP NOC View
  • Third Party Integrations
  • Unified Alarms Management
  • RESTful API
  • Site24x7 iOS & Andriod App
* Additional charges applicable

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Frequently Asked Questions (FAQ)

You can add unlimited customer accounts in your MSP Plan. By default, nine customer accounts can be added. To add more customer accounts, you must purchase additional customer account add-ons for $9/month (when billed annually) or $10/month. Every new customer account add-on that you purchase is credited with 8 basic monitors. During evaluation period, you can only create up to three customer accounts.

No. You can share the license limit of an MSP account for all your customer accounts. The license will be calculated only in the parent MSP account.

Monitor refers to a resource like a server, website, web application instance or URL that is monitored for uptime and performance. Site24x7 supports many types of monitors, each of these have various performance metrics. For example,a server monitor has metrics like CPU, memory, disk utilization, network usage, eventlogs, and process metrics. Likewise a website monitor has performance metrics like first byte time, last byte time, DNS time, total response time, and uptime status.

List of Basic Monitors:
Website
  • Website (HTTP/HTTPS)
  • WebSocket Endpoint
  • DNS Server, NTP Server, Ping Check, FTP Server, or SMTP Server
  • Any TCP/IP Port
  • SSL/TLS Certificate Expiry Check
  • Domain Expiry Monitoring
  • REST API or SOAP Web Service Endpoint
  • REST API Transaction
  • Real-time Blacklist Check (10 hostnames/IP address)
  • Brand Reputation Check (10 URLs)
Server (Charged based on servers and not individual metrics)
  • Windows, Linux, FreeBSD, OS X Servers (agent-based)
Plugins

One Plugin is free per server monitor. Beyond that, each Plugin is considered one Basic monitor.

  • Select from over 50+ out-of-the-box plugins
  • Write custom Plugins
Containers and orchestration tools
  • Docker host
  • Docker Container (5 Containers)
  • Kubernetes cluster/node
  • Kubernetes Pod (5 Pods)
Application Services
  • Microsoft IIS
  • Windows Server Backups
  • Cron Monitoring (25 Cron Jobs)
  • Hadoop (Each NameNode, DataNode, or YARN)
Virtulization and HCI
  • VMware (Each VMware VM, ESX/ESXi Host, Datastore or Resource Pool)
  • Nutanix HCI (Each Nutanix VM, Cluster or Host)
Uptime

Heartbeat Monitoring (25 URL Endpoints)

Cloud (AWS, Azure and GCP)
  • Each instance of a supported cloud service is considered a basic monitor.
StatsD Metrics
  • Upto 500 metrics without threshold checks can be availed for free. Beyond that, 25 metrics (with or without threshold checks) will be considered as one basic monitor.
List of Advanced Monitors:
Website
  • Web Transaction (Browser) Monitor (monitor multi-step web transactions in your service)
  • Web Page Speed (Browser)
  • Website Defacement
  • Mail Delivery monitoring (basic POP and SMTP port monitoring is a Basic monitor).
  • FTP Transfer Monitoring
Microsoft Applications
  • Microsoft SharePoint, BizTalk, Active Directory, Failover Cluster, Hyper-V, SQL and Exchange Server
VDI

VMware Horizon

Applications (APM Insight)

JVM, .NET, PHP, Ruby on Rails, or Node.js application instance in Site24x7 APM Insight (a.k.a Application Performance Monitoring).

You can choose from any of the 110+ Site24x7 locations to monitor your website, APIs, web transactions, and other related monitors. However, a specific monitor can have a maximum of 8 locations (16 for enterprise plans) based on the plan selected. If you need to monitor from all 110+ locations, please contact our support for a customized plan.

Each host operating system (virtual or physical) being monitored counts as one server and consumes a single basic monitor license.

No, you can monitor URL, port, files, directories, Windows event logs and Linux syslogs included in our plan.

The first plugin added for a server monitor is free. After that, each plugin monitor is considered as a basic monitor. Each plugin can have up to 25 attributes.

For example, if you have chosen the Starter Plan, you will be able to monitor 10 servers and 1 plugin for each one of these servers. To add more, buy a basic monitor add on which will let you monitor 10 plugins/month.

Upto 500 metrics without threshold checks can be availed for free. Beyond that, 25 metrics (with or without threshold checks) will be considered as one basic monitor.

Example pricing:

  • 500 metrics without threshold checks = free
  • 500 metrics with 100 threshold checks = 4 basic monitors
  • 1000 metrics with 500 threshold checks = 40 basic monitors
  • Each docker host with five containers will consume one basic monitor license. After that, every five containers will consume one basic monitor license.
  • For Kubernetes, the main Kubernetes cluster is considered one basic monitor. To know how the other components are charged, please refer this article.

Network monitoring licensing is purely based on the number of interfaces that are monitored. It is mandatory to have at least one active interface in order to monitor a device. While ten performance counters per device can be monitored for free, every additional ten is counted as one interface.

An application is any web application, and it is counted differently in different languages that the agent supports.

  • In Java, each JVM instance is considered as an application
  • In .NET, each IIS server instance is considered as an application
  • In Ruby on Rails, each rails server instance is considered as an application
  • In PHP, each PHP server instance is considered as an application

RUM licensing is based on page views. Every webpage that is loaded in the browser is considered as a page view, irrespective of the number of resources that are loaded behind. Example, for a single page to load, there are various resource calls for images, CSS, etc, which are not counted in page views. Only the webpage that the user visits is counted as a page view.

Yes, you can buy multiple instances of same or different add-ons.

  • Website Monitoring: Polling interval starts at 30 seconds for primary location. Secondary location poll frequency is 30 minutes, by default. Learn more about our polling logic.
  • Server Monitoring: Polling interval of 1 minute and 5 minutes, with a heartbeat check done every 1 minute
  • Application Performance Monitoring (APM): Polling interval starts at 1 minute

Site24x7 stores the log data collected for log management for a maximum period of 30 days. If you want to increase the retention period, please contact support@site24x7.com.

Voice Calls or SMS alerts notify you instantly of a downtime. Alert Credits are used for these. Alert Credits will be added to your account month on month. Any unused credit will not be carried over to the next month. Please note that you have free and unlimited email alerts and push notifications to our mobile apps.

Charges for additional alert credits:

  • Approximately $0.3 per Alert Credit for Starter and Free plans.
  • Approximately $0.2 per Alert Credit for all the other plans.

Yes. You can pay on a monthly basis as well. However paying yearly gets you a discount of 10%.

We offer the following purchase options:

Credit Cards

This is our preferred mode of payment, as credit cards are handled automatically. We accept MasterCard, Visa, Discover, AmEx, JCB, and Diners Club. Payment can be monthly/yearly and can be made using your Site24x7 account.

Paypal Account

If you have a PayPal account, you can use it to purchase Site24x7 subscription. All you need to do is select PayPal in the Payment Options while upgrading your account. You can use your Site24x7 account credentials and make the payment.

Purchase Order

You need to send us a Purchase Order (PO) or an email with your Site24x7 account login ID, the total amount you would like to purchase, your company name & billing address. You will then be invoiced for your purchase. Upon receiving the invoice, you may pay us within 30 days either through credit card, bank cheque or wire transfer.

To upgrade:

  1. Sign in to Site24x7. Click Admin > Subscriptions.
  2. Click Upgrade Subscription listed under Zoho Stores or Upgrade next to your subscription plan name.

Please contact to know more.

Submit the form at: https://www.site24x7.com/custom-pricing.html

Alternatively, you can send out an email to sales@site24x7.com or call us directly using the following numbers: US: +1 408 352 9117 | UK: +44 203 564 7893 | Aus: +61 280 662 895 | NL: +31 707 006 121 | IN: 044-46447068

More than just Website Monitoring: The key value proposition of Site24x7 - a simple-to-use solution that gives you a complete view on the performance and availability of your entire IT infrastructure. In a single portal, you get to monitor the availability and performance of your website, server, network, VMs, applications and much more. With Site24x7, you can give the key performance boost required for your digital business.

Flexible Solution: Site24x7 has the most flexible configuration settings needed to tweak your monitoring need. POST, GET, DELETE, PUT requests, dependent resources support to reduce alert flood, using own name servers, executing web hooks, setting threshold profiles, alert profiles, notification profiles in many websites in one go and a powerful REST API are some of the many flexible options available.

Superior Reporting - With Site24x7, you can gather performance data of resources monitored and generate numerous reports, which can be viewed on a custom-defined hourly, weekly, monthly, or yearly basis. Obtain exhaustive reports, which assist you to identify the trends over a stipulated period of time. You also have the option of exporting these reports in CSV, PDF, and email formats for your internal purposes.

You need one advanced monitor license to monitor a VMware Horizon. However, every individual session that you monitor will require a basic monitor license. You must monitor a minimum of 25 sessions using a VMware Horizon monitor. Hence, monitoring a VMware Horizon will consume an advanced monitor license along with 25 basic monitor licenses.

You can receive free alerts for a certain number of search queries based on your add-on size. To create alerts for more search queries beyond the free limit, they are priced as one basic monitor for 10 search queries.

List of Basic monitors:

Each instance of a below mentioned resource, platform, application service, or check is considered a basic monitor.

Website
  • Website (HTTP/HTTPS)
  • REST API, SOAP or WebSocket endpoint
  • DNS, NTP, FTP, or SMTP server
  • Ping check or any TCP/IP port
  • SSL/TLS certificate or domain expiry monitor
  • Real-time Blocklist monitor (10 hostnames)
  • Brand Reputation monitor (10 URLs)
Server
  • Windows, Linux, FreeBSD, or OS X server
  • Microsoft IIS or Windows Server Backup monitor
  • Docker Host or Docker container (5 containers)
  • VMware or Nutanix
  • Hadoop
  • Kubernetes
  • Cron monitor (25 Cron jobs)
  • Heartbeat monitor (25 URL endpoints)
  • 100+ out-of-the-box Plugins
Cloud
  • AWS, Microsoft Azure, or GCP

* Refer what is a monitor FAQ for more details.

Applicable for the following monitor types:
  • Website
  • REST API and SOAP endpoint
  • Ping check
  • FTP
  • Port monitor (Custom protocol)
  • SMTP, POP, and IMAP monitors

Note: Configuring 30-second poll frequency will consume two Basic monitor licenses.

List of Advanced monitors:
  • Web Transaction (Browser) monitor (monitor multi-step web transactions in your service)
  • Web Page Speed (Browser)
  • Website Defacement
  • Mail Delivery Monitoring.
  • FTP Transfer Monitoring
  • Each JVM, .NET, PHP, Ruby on Rails, or Node.js in Site24x7 APM Insight (a.k.a Application Performance Monitoring)
  • Advanced Microsoft Apps - Microsoft SharePoint, BizTalk, Active Directory, Failover Cluster, Hyper-V, SQL and Exchange Monitoring
  • VMware Horizon

Network monitoring licensing is purely based on the number of interfaces that are monitored. It is mandatory to have at least one active interface in order to monitor a device. While ten performance counters per device can be monitored for free, every additional ten is counted as one interface.

Network traffic monitoring (NetFlow Analyzer) licensing is purely based on the number of interfaces that are monitored. It is mandatory to have at least one active interface in order to monitor a NetFlow device.

You need to have a Site24x7 server monitor to manage your logs.

Every webpage that is loaded in the browser is considered as a page view, irrespective of the number of resources that are loaded behind. For example, for a single page to load, there are various resource calls for images, css, etc, which are not counted in page views. Only the webpage that the user visits is counted as page views.

Upto 8 locations from over 110+ options. If you want to monitor more location you can add an extra monitor for the additional locations. Enterprise and Enterprise plus Web plans support 16 locations per monitor.

Credits are auto-refilled every month, however left over refilled credits are not carried forward to the next month.

MSP Plan supports unlimited customer accounts. However, only nine free customer accounts are provided out-of-the-box with every MSP plan you purchase. To add more customer accounts, you must buy customer account add-on for $9/month (when billed annually) or $10/month. Additionally, you'll receive 8 complimentary basic monitors with every customer add-on.

Premium support includes email, community, chat and phone.