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Customer journey analytics

Make smarter product and UX decisions with visibility into the real paths users take

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Follow every user journey with full context

No more guesswork. See exactly where users go, what slows them down, and why they leave.

  • Trace real-time session paths from entry to exit and identify where users abandon critical flows like signups, payments, or checkouts.
  • Replay sessions to catch friction points like unresponsive UI elements or broken page flows, confusion, or errors.
  • Analyze resource-level page load behavior using session-specific waterfall charts.
Session replay playing back the user actions in the selected time window along with performance metrics and error indicators.

Eliminate performance bottlenecks where it matters most

Fix what truly affects outcomes. Optimize front-end performance on business-critical transactions before it impacts your bottom line.

  • Filter performance by device, browser, or geography to find hidden lags.
  • Prioritize Core Web Vitals based on actual user journeys.
  • Instantly surface JavaScript errors or slow AJAX calls during conversion steps.
Performance segmented by country and region to optimize user experience by priority.

Focus on users that impact your KPIs

Not every session is equal. Segment and pinpoint which user cohorts drop off—and why.

  • Segment user sessions by country, device, or product version to isolate issues.
  • Track how new feature rollouts or design changes impact real users.
  • Use semantic event tracking to measure abnormal user actions like rage clicks, excessive scrolling, etc.
Semantic event tracking measures abnormal user actions to analyze the user behavior on your site. Semantic event tracking shows abnormal user action indicators like rage clicks and excessive scrolling.

Act faster across teams

When teams work in silos, solving user issues becomes slow, reactive, and often guesswork. A unified view fast-tracks diagnostics.

  • UX, product, and QA teams validate flows and catch friction, and spot real-world bugs that automation misses.
  • Developers jump into context-rich replays with errors, network traces, and performance logs to debug faster.
  • Support teams can resolve issues without manual reproduction—with full error and application context.
Validate flows and resolve issues without manual intervention with full error context.

Why should you choose Site24x7 RUM for journey analytics?

Minimal footprint

Minimal footprint

Lightweight JS agent, full-session visibility.

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Session insights icon

Session insights

Replay, performance, and issues—together at a glance.

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Contextual filters icon

Contextual filters

Filterable by user context, device, and location.

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Deep integrations icon

Deep integrations

Integrates with APM, synthetics, and alerts.

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Not every user sees the same application. Not every experience leads to value. Extend your app experience value with Site24x7 RUM.

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