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Unable to fetch Data for APM Insight over .NET Server

Hi,

I am currently facing the following issue after installing the APM Insight Agent on the Application Server (IIS 6.1 & .net Framework 4.8).

Post-installation I checked the log files and following can be seen:

 2020/07/21  17:59:53:253 ==================================================STARTING MONITORING AGENT==================================================
2020/07/21  17:59:53:253 RotateLogger : LoggerMaxFiles 9
2020/07/21  17:59:53:253 RotateLogger : LoggerMaxSize 1000000 bytes .
2020/07/21  17:59:53:256 ServiceMain :: 17:59:53 Site24x7 Agent Service is started successfully2020/07/21  17:59:53:810 MonitoringEnabled :: TRUE
2020/07/21  17:59:53:811 upTimeMonitoring : 02020/07/21  17:59:53:968 proxy server Enabled : 2020/07/21  17:59:53:968 Current working directory D:\SITE24X7\WinAgent\monitoring\bin 
2020/07/21  18:00:22:254 StatusUpdateSchedule -> URL [/plus/StatusUpdateServlet?agentKey=<Agent_Key>&serviceName=Site24x7 Windows Agent&CUSTOMERID=<License_Key>&AGENTUNIQUEID=<Agent_ID>&sct=1595334622254&agentStatus=AVAILABLE&bno=1950]2020/07/21  18:00:34:374 InternetGetRequestEx :  Error in WinHttpSendRequest [plus.site24x7.com] -> 120072020/07/21  18:00:46:376 InternetGetRequestEx :  Error in WinHttpSendRequest [plus2.site24x7.com] -> 120072020/07/21  18:00:58:378 InternetGetRequestEx :  Error in WinHttpSendRequest [plus3.site24x7.com] -> 120072020/07/21  18:01:10:467 InternetGetRequestEx :  Error in WinHttpSendRequest [plus4.site24x7.com] -> 120072020/07/21  18:01:22:556 InternetGetRequestEx :  Error in WinHttpSendRequest [plus5.site24x7.com] -> 120072020/07/21  18:01:34:663 InternetGetRequestEx :  Error in WinHttpSendRequest [plus6.site24x7.com] -> 120072020/07/21  18:01:46:767 InternetGetRequestEx :  Error in WinHttpSendRequest [plus7.site24x7.com] -> 120072020/07/21  18:01:46:867 StatusUpdateSchedule -> Failed with Error code [12007] and Url [/plus/StatusUpdateServlet?agentKey=<Agent_Key>&serviceName=Site24x7 Windows Agent&CUSTOMERID=<License_Key>&AGENTUNIQUEID=<Agent_ID>&sct=1595334622254&agentStatus=AVAILABLE&bno=1950]2020/07/21  18:01:58:874 InternetGetRequestEx :  Error in WinHttpSendRequest [plus.site24x7.com] -> 120072020/07/21  18:02:02:355 Going to Register Agent on Date: 21-07-20, Time 18:02:02
2020/07/21  18:02:09:951 InternetGetRequestEx :  Error in WinHttpSendRequest [plus2.site24x7.com] -> 120072020/07/21  18:02:21:996 InternetGetRequestEx :  Error in WinHttpSendRequest [plus3.site24x7.com] -> 12007

 

I also checked the connectivity agent and it was unreachable.  Although IP and port have been whitelisted. (reference link: support.site24x7.com/portal/en/kb/articles/what-is-the-ip-and-port-that-requires-firewall-exclusion-for-the-apm-insight-agent-communication)

Can anyone help me out?

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Re: Unable to fetch Data for APM Insight over .NET Server

Hi,

Can you please clarify if you are unable to monitor the performance of your .NET Application using our APM Insight .NET agent or is it the server monitoring as expected?

The logs that you have posted are from windows server agent and not the APM Insight .NET agent. I assume your server does not have direct internet access (the logs suggest it). I also see that you have enabled proxy server. Are the proxy server settings right..?

Can you please follow these steps and cross-check from your side,

  1. After installing the .NET agent, check the required applications are selected in the agent Edit configuration tool->Applications tab.
  2. Ensure that the transactions are running on the selected applications to collect performance data.
  3. If still the monitor is not created, check if the proxy in APM Insight .NET Agent is set correctly. Refer here for the proxy settings.
  4. Use the .NET Agent health monitor to check connectivity issues. You can post a screenshot of the results here.
  5. If there are any problems in the results. Create a diagnostic zip file (you can create it from the health monitor tool) and attach here (Please remove sensitive information before posting here)

Kindly share few details related to the application environment, if still the problem persists,

  1. Is the application built as ASP.NET MVC/ASPX//ASMX/WCF service?
  2. Which Windows OS version are you using?
  3. Does the applications run as 32 bit or 64 bit architecture?

 

Regards,

Anbu

Developer, APM Insight .NET Agent

 

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