Hi Jasper the rest of the Site24x7 Team,
Correct. I'm hoping Site24x7 could provide the functionality to produce reports and review/assess data that is not limited to the collective group of outages as it is now, but for outages that have been marked with a specific type of cause.
So a user would review all the outages, inputting causes in for the various outages events, then be able to filter (or order) outages by their cause, which produces data relevant to that subset/filter such as: number of individual outages with that cause, total time of outages with that cause, average time of outages with that cause, etc.
In the case of our monitors, outage causes would be: local inclement weather, malfunctioning/damage to interconnect infrastructure, manual intervention for testing/maintenance purposes, and more.