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More options for User Roles

We currently use the following roles in Site24x7:

  • Super Admin
  • Admin
  • Operator

The problem for us lies in that we have users that fall between Operator and Admin. These users should not be Admins but need to have the following roles that an Admin has:

  • Add/Edit/Suspend/Activate/Delete Monitor
  • Reports, Schedule Reports, Report Settings
  • Custom Dashboard
  • Schedule Maintenance

It would be nice if there was a Jr Admin role created that allowed for a user to not be a full admin but still be able to perform some admin duties.

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Hi Framirez, 

   Apologies for the delay. We currently do not plans to support them. But I'll take it as a feature request and update our backlogs.


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Any updates on if this will be added as a feature anytime? We are getting more and more request for self-servicing and the only way to be able to do that at the moment is to grant users the Admin role.


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Sorry to disappoint you in this Framirez. We are not looking to do this now. 


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We're happy to inform you that we've now introduced monitor-group-level permissions for admin users.

With permissions at the monitor group level, you can provide admins with full permissions for a particular group of monitors. This allows the super admin to restrict access to resources created by others. This also helps in streamlining and controlling the monitor groups that each admin can access. 

An Admin with monitor-group-level access can edit/modify/delete the details related to profiles created by them, but will not have any permission to modify the profiles created by other admins. For instance, a user with admin user privileges and monitor group permissions can view and apply all profiles in Site24x7, such as the location, configuration, notification, email templates, and more, to monitors. However, they cannot edit or delete a profile created by other users. In a nutshell, group admins will have full permission only to the resources created by them. 

Thereby instead of a single member handling all responsibilities, each team member can take up the responsibility. Assigning an admin role with monitor-group-level access role can help in ensuring:        

  • Efficient team level management

  • Confidentiality and security

  • More control over resources

Read our community post to know more about Admin with monitor-group-level access.

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This is a step closer but still not efficient as it seems depend on grouping monitors then granting each user access to a certain group or groups of monitors. What is ideal would be to have a new Global role between Admin and Operator that can do the same thing this new monitor-group-level permissions allows but at a global level rather than at a group level.

The reason for this in our case and I guess many other customers as well; is that we use the API to add monitors to Site24x7 during build time when we release new services that have a web presence and need a Site24x7 monitor but we only set grouping by type for the most part. Most of the other groups were put in place back when we were using API calls to pull group information.

A question for this current setup, do we need to assign the user to a monitor group for this to work or not?

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