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Enhanced permissions for Operator role for specific monitor group

I need to give one or two of my operators the right to creation/modification/delete monitors in a specific monitor group, unfortunately this is currently not possible. Currently the only possibility is to make them admin. If doing I'm exposing them to all monitor groups and the full Site24x7 configurations... 

Could you create a "Super Operator" role or enhance the operator role with the possibility to grant creation/modification/deletion rights of monitors within a selected monitor group?

 

Thank you in advance for a quick resolution. 

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Replies (10)

Re: Enhanced permissions for Operator role for specific monitor group

Fully agree with this Mario.
Quit often there are some alerts that needs swift response but the admin is not available.
In our environment, for example, password , certification expired or block. IP adress had been changed..

These alerts could be easily been stopped by a small modification without setting the alert in maintenance mode to suppress.

Having a "Super Operator" in a shift could be very handy to do the modification without putting the monitoring in jeopardy.

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Re: Enhanced permissions for Operator role for specific monitor group

Dear Mario,

  Thanks for bringing this up here. We will brainstorm this with our team and get back on the feasibility. 

Can you please answer the following question

At what point in time did you realize you wanted this feature ? Is it a similar one as Dine has illustrated? For shifts? Or other scenarios like you are away but want to maintain resources in the group? 

-Jasper

Product Manager, Site24x7 

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Re: Re: Enhanced permissions for Operator role for specific monitor group

Hi Jasper,

First of all thanks for your prompt response. 

Our organization consist out multiple Business Units. Operators of one BU should not be able to see/modify the monitors of another BU. I realized this 3 days ago while setting up an user account for another BU. 

Additionally while reading the comment of Dine & Paul I realized that we had recent failed tests during the weekend due expiration of logon credentials. This could not be fixed by the NOC or Dev/Ops team because they have the Operator role. Due this the external functional monitor was not reliable for a specific application.

When having this feature I can enable the senior staff of my NOC team to adapt/configure monitors under their responsibility during their 24x7 shift. 

Best regards,

Mario

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Re: Re: Re: Enhanced permissions for Operator role for specific monitor group

Thanks for the elaborate response Mario. This gives us great insight as to what you want to do. 

You say that you wanted to setup monitors for different BU. If I may ask, what do you define as a Business Unit here? Staff members working in different shifts / regions/ time zones? Or is it an entity where you don’t mind data being isolated ?

Let me state the difference between a monitor group and a Business Unit according to us.

A monitor group is logical grouping of monitors under the same data space. I.e Though you group the monitors, the monitors are still accessible as reports and in dashboards. It also gives one status and availability for that group. While a BU is a separation of entities in different data spaces. I.e. Data is isolation between BUs. Reports, noc view, alerts, dashboards all isolated between BUs unlike monitor groups.

Want to understand the grouping you have in mind based on which we can suggest a solution or create a solution. 

-Jasper

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Re: Re: Re: Re: Enhanced permissions for Operator role for specific monitor group

"While a BU is a separation of entities in different data spaces. I.e. Data is isolation between BUs. Reports, noc view, alerts, dashboards all isolated between BUs unlike monitor groups."

 

Bulls-eye!

In our case the BU's are different company entities with their own platform specific monitors, alerts and dashboards. 

Mario 

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Re: Re: Re: Re: Re: Enhanced permissions for Operator role for specific monitor group

Hi Mario,

  We have the concept called Business Units with us. It is not available in client for users to enable, rather you will have to request our support team (support@site24x7.com with [Business Unit from Community] in the subjectline) who then will enable it for your account.

Please be aware that once Business Unit is enabled for your account you cannot migrate back. 

-Jasper

 

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Re: Re: Re: Re: Re: Re: Enhanced permissions for Operator role for specific monitor group

Hi Jasper,

 

Do you have some more information regarding Business Units on the Site24x7 site (like user guide)?

If so could you provide us the link? Thanks

 

Please be aware that once Business Unit is enabled for your account you cannot migrate back. 

What could be the disadvantages of this?

 

-Robert-

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Re: Enhanced permissions for Operator role for specific monitor group

Good Request Mario

 

Indeed this would be an option with value.

Especially in an 24x7 environment where an admin is not always available.

It would support quick response and prevents a support call out (if one is available)

 

Paul

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Re: Enhanced permissions for Operator role for specific monitor group

That would be a nice to have feature! Specially when dealing with shift rotation and working on a 24x7 schedule. 

 

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