I have a ping monitor for our business's primary Internet connection. The check frequency is 1 minute and the notification is immediately, because I need to know RIGHT NOW if that connection goes down during business hours. But outside of normal business hours, it's not as critical. I'm tired of getting notifications when the connection goes down for 3 minutes at 2am on a Sunday. Is there some way to have a notification change notification profile or check frequency based on the time or some other factor? Or is there a way to limit a monitor to only run during certain hours of the day?
Dear Grant,
My apologies for not responding early. What mode of notification tires you getting the alerts on off days? SMS, voice, mobile app or email notifications?
-Jasper
Site24x7, PM
The phone calls are the big issue. We need to get phone calls during business hours, because it's way too easy to miss emails and texts. But our ISP often drops in the middle of the night due to maintenance or very short power outages, so we end up getting calls at 2am for fairly inconsequential impact events. I've been able to adjust the monitor to poll every minute and alert after multiple missed polls, but that means that there is a delay in getting alerts during actual business hours when it counts.
We really need the ability to get a notification immediately from, say, 6am to 7pm and then only after 15+ minutes outside those hours. Things that are mission critical at 9am aren't necessarily still mission critical at 3am.
Thanks for the explanation Grant. In the user form under Admin > Inventory > User and Alert Management, Alert Settings section, we have alerting period field. You can set your business hours from here.
Once set you will not be alerted during off-hours, but you will receive emails alerts and monitoring will still function as it is.
I believe this will help you. Let us know if it does.
-Jasper
Site24x7, PM
Thanks Jasper, but this doesn't really solve the issue. Let's say, for example, that my ISP goes down at 2am. If it's out for 5 minutes and then comes back on, I don't need to be awakened in the middle of the night. There's nothing I could do in those 5 minutes to fix the issue anyway. But if the ISP drops at all, even for one minute, during business hours then I want to get alerted right away. Similarly, if the ISP goes down for 30 minutes overnight, then I'd want to be alerted and wakened, not just receive a text that I'll miss.
If I configure this the way you're saying, the power could go out or the ISP could drop at 2am and remain out for hours and I'd never know, because I wouldn't receive a call until business hours the following morning. It's way too easy to sleep through email/text alerts, which is why we configured phone calls in the first place. What I'm really looking for is more flexible alerting so that I have one response during "core hours", and another during "off hours".
Point taken, Grant. In fact, attached is a screenshot of the enhancements we are working on for the notification profile as we speak. Here you can configure not only the delay but also the medium during and off business hours. We expect it to be available by the year-end. The enhancements will solve a lot of alerting limitations we currently have.
-Jasper
Site24x7, PM