Not sure if this is already in the works but it would be nice to have
an ACK option on alerts so that future alerts don't go out since
the issue is already being worked on. Also, would be nice to have a
uniform list of options in the Outages burger menu.
for certs it's one set:
for websites it's a different set:
It's possible to mute\unmute alarms and also mark the monitor in maintenance mode. In maintenance mode no alerts will send to the alert user group.
For more information look here:
https://www.site24x7.com/help/alarms.html
While this is a good way to get around it if it is a known issue that
someone forgot to put a check into maintenance.
This was more for if it is a valid issue and someone is already
working on the issue, this way others know who to contact regarding
the issue/outage.