New Features and Enhancements in Site24x7

April 2017

Introduced Custom Reports:​

  • Now build tailor-made comparison reports for ad-hoc analysis. Custom Reports are easy to comprehend tabular reports that elucidate performance values of your selected monitor metrics for the period that you specify. It lets you quickly compare and glean performance outliers and makes troubleshooting a breeze. The below video serves as a quick tutorial to help you build your first Custom Report.

Apply multiple conditions to strategy based Threshold Settings:​

  • Now you can apply multiple conditions (>, <, >=, <=) on your specified threshold strategy to validate threshold breach and enable trouble status for a monitor. Apply conditions on strategies like “Poll count, Poll Average, Time Range, and Average Time” to trigger the advanced threshold logic for detecting any threshold breach.

All new intuitive Subscriptions workflow introduced in Site24x7 web client [Evaluation Customers only]:​

  • Site24x7's evaluation customers can now receive personalized subscription plan suggestions based on their monitoring requirements.

Check DNS Security using DNSSEC extensions:​

  • Enable Site24x7 to authenticate your DNS responses and verify DNS security using DNSSEC extensions. Make sure the DNS is protected against external hijacks by constantly validating the digitally signed DNS records.

Website Monitor - Client Certificate Authentication enabled:​

  • For websites requiring client certificate authentication, you can upload client certificate (only PKCS#12 file is supported) to facilitate monitoring.

Setup Multiple PagerDuty Integrations in Site24x7 account:​

  • Now create multiple PagerDuty integrations in your Site24x7 account via separate PagerDuty Integration keys. Enable Site24x7 to invoke unique incident workflows in PagerDuty for different set of monitors.

APM Insight Reports [New Feature]:​

  • Analyze and observe your application's performance with APM Insight Reports.
  • View reports for a specific date or a specific time period
  • Gather application's performance at granular level using Performance Reports
  • Schedule your reports to generate them at a later date.
  • View reports for the following metrics, namely:
    • Apdex score
    • Average Response Time
    • Throughput
    • Database Response Time.

Hyper-V Monitoring:​

  • Ensure continued functioning of your Hyper-V environment to manage virtualization solutions from multiple vendors, all in a single console. Gather metrics on hypervisor, VMs, processor, network, storage and more for both your host server and VMs.​

March 2017

RBM recorder version 3.3 released:​

  • When the web application (real browser) monitor is re-recorded and updated, the preference details, viz., Think Time, Page Load Time, Block Domains, and Screen Resolution also gets updated.​

APM Insight - Java Agent Version 3.1​

APM Insight - .NET Agent Version 3.1​

  • Detecting monitor host name via metadata URL for cloud services and using the same as instance name in APM
  • Improved performance in .NET agent configuration UI​
  • Fixed crash issues with ASP.NET Web API Framework​.

Enhancements in Alarms View:

  • Perform bulk actions on your monitor alarms. Pick multiple alarms to schedule maintenance/assign to a technician/delete multiple monitor outages in bulk.​
  • Filter and view Monitor Alarms for a selected time. View all active alarms by selecting the Current Alarms time picker. View all the individual outages for monitors that were active and resolved during the past 24 hours by selecting the Last 24 Hours Alarms time picker.

Export Monitors in Bulk:

  • Export all your existing Site24x7 Monitors with their configurations in a CSV flat file in .txt/.csv file format. Use the exported CSV file to import and (update or add new monitors to the same account) or migrate monitors to a different Site24x7 account altogether.

HTTP/2 enabled in Web Page Analyzer Monitor:

  • Detect the HTTP protocol (version 1.1 / 2.0) that's used to render your website in browser.

Unified Amazon EC2 Monitoring:

  • Now you can combine your standard CloudWatch data with the system level performance counters of the agent, to gain true visibility into the resource utilization and performance of your EC2 instance.​

Ticketing Integration with ServiceDesk Plus On-Premise:

  • Gain complete control over incident management by seamlessly integrating Site24x7 with ManageEngine ServiceDesk Plus On-Premise. Automatically/manually log tickets based on your Site24x7 trouble/down alerts; close issues when resolved and view the detailed incident history in the SDP On-Premise portal.

Schedule Maintenance [Monthly Maintenance]:

  • Now setup a monthly recurring maintenance window for your monitoring resource.

New incident parameter added in Actions:

  • Pass the incident parameter [MONITOR_DASHBOARD_LINK] while creating an Action to enable the URL that lets you access a specific monitor dashboard remotely.

APM Insight – PHP Agent Version 1.3:

  • One step installation of agent download
  • Segmentation fault issues have been fixed
  • Support for PHP 5.3 or above.

February 2017

New Site24x7 User Role included:

  • Read Only Person––An all new Site24x7 User Role included. This role offers read-only access to most of the modules in the Site24x7 account. Additionally, the role enables you to perform actions like Poll Now, Export & email Reports.

Milestone Marker [New Feature]:

  • Record your build deployment with Milestone Marker. Keep track of important timelines in your performance metric graph with the aid of our new Milestone Marker.

General Availability for AWS DynamoDB monitoring and Application ELB monitoring :

  • Now you can auto discover all your configured DynamoDB tables and Application Elastic Load balancer nodes, gather standard CloudWatch metrics and complement with our out of-the-box performance reports, dynamic dashboards and versatile alerting capability.

RBM recorder version 3.2 released:

  • Web Application (Real Browser) Monitor is now available as an Advanced Monitor in Power Plan for MSPs.

General availability of Network Monitoring product:

  • Our Network Monitoring product is now made generally available. Automatically discover devices in your network and analyze performance of routers, switches, firewalls, and other critical network devices.

Create Subgroups under Monitor Groups:

  • Create nested subgroups under your monitor group to facilitate easy customization and administration of your monitoring infrastructure. Key highlights:
    • Ability to create/modify subgroups manually from the Monitor Group details page and Business view tab
    • On associating a monitor group in any configuration form or reports page, it also includes all the related monitors of the monitor group and its associated subgroups
    • Subgroups will not be listed as a monitor group in any configuration form or reports pages
    • Click the "Show Subgroups" checkbox to view all the subgroups in the Home and Admin Monitor Group dashboards.

Business View:

  • Add more subgroups to your monitor group and revisualize the high level architecture of your monitor group in a business view inside the web client. Contextually add/edit/delete subgroups from the business view itself.

Bulk Action [Enhancement]:

  • Now associate selected Monitors to Monitor Groups. You can also associate all monitors of an existing Monitor Group to another Monitor Group.
  • Enhancement in the usability of the "Bulk Action" button. Simply hover over the select monitor ribbon to view the selection checkbox.

Alarms View introduced in MSP Control Panel:

  • Introduced Alarms View in MSP control panel. Key features include:
    • View all down/trouble alerts across your customers' accounts grouped under a unified dashboard
    • Classify Alarms based on filters set up for monitor type, severity and acknowledgement status
    • Provision to assign, mute alarms to users associated with an MSP account
    • Alarm details page for each down/trouble alarm–providing indepth information on the alarm and easy access to alert and log reports.

Alerts Muting in Alarms View [Enhancement]:

  • Now suppress alerts from Site24x7 for a specified pool of resources (monitors, monitor groups, or all the resources in the account).

January 2017

APM Insight - Compare Reports [New Feature]

  • Introducing " Compare Reports," an all new feature in APM Insight. With Compare Reports, you can now analyze key metrics between two different time periods.

APM Insight - Ruby Agent Version 1.3 [New Feature]

  • Erroneous Web and Database transactions can now be tracked
  • Exceptions and Stacktraces that occurred in the transaction can be tracked.

Website Defacement Monitor released:

  • All new website defacement monitor released. Now proactively check for the integrity of your website by detecting any modification of the content or critical elements in your web page. Detect any changes and get notified instantly before your customers are affected. Key features include:
    • Capture defacement of critical HTML elements, viz., Script, Image, Anchor, Iframe and Link in your web page
    • Identify changes in an HTML element's 'href' or 'src' attributes to a previously unused domain name
    • Detect changes to the visible text content and get notified instantly.
    • Automatically detects any dynamic text and script content in the web page; and sets thresholds accordingly. Alternatively, set thresholds manually
    • Monitor upto 10 web pages of your website in a single monitor configuration.

General availability for AWS ELB and SNS monitoring:

  • Our AWS monitoring support for classic type Elastic Load Balancer (ELB) and Simple Notification Service (SNS) is now made generally available to all Site24x7 users. Now compliment your CloudWatch metrics with our dynamic dashboards, out-of-the-box reports, and versatile alerting capability.

RBM recorder version 3.1 released:

  • RBM recorder launcher page revamped to accomodate interactive buttons. Now you can either record a transaction or import a selenium script from a common screen.
  • Support for Selenium commands "setSpeed and setSpeedAndWait".


  • Audit Logs: Obtain detailed log records about all the events and user operations applied to your Site24x7 account profile. Identify the various resources and their details including the timestamp, monitor configuration & report setting changes, outages, addition/deletion/modification of monitors or monitor groups, user login information and other detailed parameters.
  • Advanced Threshold Settings (Strategy): Introduced advanced threshold settings to validate threshold breach and enable trouble status for a monitor. Pick a relevant strategy from among “Poll count, Poll Average, Time Range, and Average Time” to apply the advanced threshold logic for detecting any threshold breach.

APM Insight .NET Agent Version - 3.0:

  • Support for Microsoft enterprise library.
    • .NET agent can track database calls made via Microsoft Enterprise library.
  • Health Monitor enhancements
    • Connectivity check issue fixed.
    • 'Fix it' button added to resolve frequently encountered issues like delete file and restart the service.
  • Custom parameter support using Agent API.
    • For custom instrumented methods, parameter info can be tracked and displayed in HTTP params section in traces.
  • Agent stability and performance enhancements.
    • Fixed an issue that caused some applications to crash.

APM Insight Java Agent Version - 3.0:

  • Smart Sampling - Dynamic In(De)crease sampling factor based on CPU and Memory usage of the JVM.
  • Addition of Classes and Methods in Custom Instrumentation does not require application restart.
  • Enhanced MSSQL database component by providing support for sqljdbc.jar

December 2016

Announcing general availability of Power Plan for Managed Service Providers (MSP):

  • Offer Site24x7's flexible infrastructure monitoring suite as a service to your customers. Accomodate multiple customer networks of varying sizes under a multi-tenant and "pay as you go" pricing model. Key features include:
    • Unified login for management
    • Using Logo and URL for rebranding
    • High level monitor status across customers
    • Shared licensing model
    • Associate MSP Users to manage any customer accounts
    • Scalable, Cost effective model.


  • Introduced Alerts Muting feature in Alarms View. In a single click, suppress all Alerts from Site24x7 for a specified time duration.
  • Introduced a notes field in the inventory widget section of the monitor details page. Now add brief description or troubleshooting notes related to your monitor. Additionally, use Markdown syntax to format these notes.
  • Mitigate false alerts in the Web Application (using Transaction Recorder) Monitor by configuring upto 8 locations in the downtime rules.
  • Now edit location profile, threshold profile, notification profile and email template configured for the monitor from the inventory widget section of the monitor details page.
  • Provided option in the Status page form to hide the incident history section and Site24x7 branding from the footer of the status page.

APM Insight .NET Agent - Version 2.9:

  • Support for custom instrumentation in .NET Agent.
    • API Manager tool enhancement to configure custom instrumentation via UI.
  • Feature enhancement in Trace
    • Trace view now shows total method calls including untracked methods.
    • Recursive calls and calls made in loop is grouped and the count of recursion is shown.
  • Memory optimization & Agent performance enhancements.
    • Reduced SQL execution overhead time.

APM Insight Ruby Agent - Version 1.2:

  • Memory Optimization.
    • Fixed Application performance (memory) degradation caused due to dependency gems.

Define HTTP Status Codes that should be considered as UP:

  • Now customize and define the HTTP Status Codes that should be considered as UP. Set up comma separated HTTP Codes or Status Code ranges separated by a colon for Website and REST API monitors to determine the status of the monitor.

November 2016

Import Selenium IDE test cases as a Real Browser Monitor:

  • Now create a Real Browser Monitor by importing Selenium IDE test cases to the RBM recorder.

SSL Certificate Monitoring:

  • SSL Certificate Monitoring feature enhanced. Key enhancements include:
    • Ability to check SSL certificate's validity and trustworthiness
    • OCSP check to detect certificate revocation
    • Blacklisted check to detect any blacklisted certifying authority
    • SHA1-Fingerprint check to detect any potential certificate tampering.

Enhancements in Alarms View:

  • Notify the User Alert Group via an email whenever an Alarm gets assigned to a technician or an inventory note is added.

AWS Monitoring update:

  • Site24x7 has expanded its AWS infrastructure monitoring capabilities by extending support for two new AWS services. Now auto discover ELB and SNS topics to monitor key performance metrics, by taking part in the public Beta release.

APM Insight:

  • APM Insight now automatically handles license issues caused due to autoscaling of cloud based applications.

Real User Monitoring:

  • New feature RUM snapshot added which will help users get actionable information when experiencing website performance degradation.

Active Directory Monitoring:

  • Get insights on the performance metrics of Microsoft Active Directory(AD) including active client sessions of LDAP and SAM, replication traffic, database instances, domain services and more.

Windows Failover Cluster Monitoring:

  • Monitor cluster details, nodes and its performance, along with resource groups, networks, disk utilization

Remote Installation of Windows servers:

  • Bulk install the Windows server monitoring agent in one go in all the servers in your domain in the Site24x7 web client

HipChat and Slack Integration:

October 2016

RBM recorder version 2.0 released:

  • Update an existing Real Browser monitor using the real-browser recorder.

APM Insight:


  • RUM based global end-user map enabled in the public status page – Now gather insights on the global real user behaviour of your website from the data captured by the real user monitor associated with your status page.

September 2016

APM Insight:

  • New features added and enhancements made for PHP agent (version 1.2 update):
    • Agent support extended to PHP 7.0.
    • PHP agent can now be configured directly from the client.
    • Agent deletion handling enhanced to prevent false deletion of agents.
    • Auto upgrade support added.
    • Auto installation depending on the various PHP versions (version 5.5, 5.6 & 7.0) supported.
  • DotNet agent (version 2.8 update):
    • Agent deletion handling enhanced to prevent false deletion of agents.
    • Issue fixed for agent crashing in 32 bit processes.
    • Issue fixed for agent not sending data.
  • Java agent (version 2.9 update):
    • Agent deletion handling enhanced to prevent false deletion of agents.
    • Issue fixed for EJB3 tracker creation failure.
    • Background transactions default thresholds adjusted to increase accuracy of monitoring.

Revamped Status Page:

  • Now achieve timely, accurate, and transparent status reporting with Site24x7's revamped status page. Key enhancements include:
    • Announcements: Make announcements in the Status page to share important service related information with all your users. Display announcements for a preset time period.
    • New design theme facilitates simplified navigation inside the status page.
    • Customize the logo, URL, and footer notes to promote your brand image and ensure easy accessibility.

Alarms Tab:

  • Site24x7's all new Alarms Tab launched. Key features include:
    • View all down/trouble alerts grouped under a unified dashboard.
    • Classify Alarms based on filters set up for monitor type, severity and acknowledgement status.
    • Provision to assign alarms to individual technicians.
    • Alarm details page for each down/trouble alarm–providing indepth information on the alarm and easy access to alert and log reports.


  • Support for persistent notification on trouble alerts.
  • Alert supression enabled at monitor level. Now achieve better false alerts protection through monitor level dependency configuration.
  • Now view the status of your monitor group based on the configured threshold.
  • Ensure full data refresh for Home, Web and Server monitor list dashboards. These dashboards will auto-refresh every 5 minutes.
  • Mitigate false alerts by configuring upto 8 locations in your downtime rules. This has been enabled for the following basic monitors, viz., URL, PORT, DNS, Ping, POP, SMTP Service, SOAP, REST API and FTP Service Monitor.
  • Restricted monitoring from selected locations enabled – Now whitelist only those location IPs that are configured in your location profiles.

August 2016


  • Web Application (Real Browser) Monitor is now supported in On-Premise Poller for Linux. Now configure an on-premise poller to test your real browser based web transactions from a private network.
  • Summary Report for Monitors and Monitor Groups: All new summary report for monitors and monitor groups released. Now quickly gather the availability and performance data of a monitor/type/group in a tabular report.
  • Now associate an individual monitor to multiple monitor groups while setting up your monitor configuration.
  • Ensure the Alert Logs are automatically updated during the alerts suppression of your monitor.
  • All new NOC dashboard: Now switch between your existing Home-Monitors listing view and a brand new icon view for a customized NOC dashboard. View real-time status of all the monitors of your account in a single dashboard without scroll. Fit in upto 10K monitors in a single screen.
  • Customize Site24x7 Dock: Modify the first level dock icons on your Site24x7 control panel. Use the edit button to specify the icons that need to be shown/hidden from the dock.
     NOC Dashboard and Dock Customization

Site24x7 APM Insight

Ticketing Integration with ManageEngine ServiceDesk Plus On-Demand:

  • Gain complete control over incident management by seamlessly integrating Site24x7 with ManageEngine SDP On-Demand. Log tickets based on your Site24x7 trouble/down alerts; close issues when resolved and view the detailed incident history in the SDP On-Demand portal.

OS X Monitoring:

  • Start monitoring your OS X servers with Site24x7 - Get inputs on CPU, memory, disk usage, and more in a single dashboard. Stay instantly notified on downtimes and outages via email, SMS, and voice call.

July 2016

Internet Services Deep Discovery:

Key enhancements:

  • Dependent Resource Configuration for Monitor Groups: Achieve false alert suppression for monitors in a monitor group by associating the monitors to a dependent resource. Alerts for the monitors in the monitor group can be suppressed optionally based on the dependent monitor's down/maintenance state.
  • Enhanced alert email with a brand new responsive design layout introduced - gain instant visibility into all the critical metrics that matter the most for your business.
  • Browser Push Notifications: Introduced native browser push notification support for Site24x7 status alerts in Chrome, Firefox, Safari, and Opera browsers.

APM Insight:

  • New features added and enhancements made for Java agent (version 2.7 update).
    • Auto installer option made available for standalone servers (currently supported in Tomcat, Jetty, JBoss EAP, JBoss AS & Wildfly).
    • Built-in troubleshooting options enabled.
    • Issues with support for Play framework 2.5 fixed.
  • New features added and enhancements made for PHP agent (version 1.1 update)
    • Support enabled for all FPM based servers such as Nginx and lighttpd.
    • New installer made available which supports FPM based servers.
    • New Metric tabs added to client to monitor errors and exceptions.
  • New usability enhancement made to client which allows users to click on any data point on a graph and get a detailed picture of all transactions that ocurred in that time period.

June 2016

ManageEngine AlarmsOne integration:

  • ManageEngine AlarmsOne integration: View and manage all your Site24x7 application alarms centrally in a single console–generate intelligent and actionable activity for each application alarm that AlarmsOne collects.

APM Insight:

Key Enhancements:

  • Web Application (Real Browser) agent is upgraded to Firefox version 38.0.5. RBM recorder tool is upgraded to version 1.1.2.
  • Enhancement to Uptime Button: Now customize and embed the uptime button in your webpage – Showcase uptime data of your services for the past 24 hours, seven days or the past one month.

May 2016

Site24x7 Mobile app updated in Google Play:

  • Site24x7 Mobile App version 4.1 updated in Google Play Store. New features include:
    • Access all Admin actions in a single tap.
    • Poll Now, Delete and Suspend options added in Monitors List view.
    • “Add Monitor” support provided.
    • SAML login support provided.
    • Refreshing GUI with enhanced Charts & Graphs.

April 2016

APM Insight:

  • Charting framework moved to D3 and whole client revamped for APM Insight.
  • New features added and enhancements made for Java agent (version 2.6 update)
    • HTTP response codes for web transactions will now be tracked.
    • Support for Cassandra (Datasx client) to be provided.
    • Enhanced components details to be shown under traces.
    • Trace construction based on severity enabled.
    • Trace details enhanced for better readability.
  • HTTP error codes capture added and minor issue fixes made for .NET agent.
  • Charting framework moved to D3 and whole client revamped for Web RUM.

IPv6 Monitoring:

  • Monitor the availability and performance of IPv6 enabled websites and web applications. Monitors supported include:
    • Website Monitor.
    • Web Application Monitor.
    • POP Service Monitor.
    • PORT Monitor.
    • Ping Monitor.
    • SMTP Service Monitor.
    • FTP Service Monitor.
    • REST API Monitor.
    • SOAP Monitor.

Office 365 Monitoring:

  • Monitor service status of Exchange, Mail traffic, Lync and SharePoint.
  • Monitor performance of individual Microsoft Office 365 services.
  • Track the status of all the sites and domains configured via SharePoint.
  • Get instant alerts and informative reports on your Office 365 services.

Windows Plugins:

  • Write your own custom plugins using DLL, Batch, PowerShell and VB scripts.

Site24x7 iOS App updated:

  • Site24x7 iOS App version 3.4.2 released in App Store. New features include:
    • Access Admin tab from the app.
    • Suspend/Activate monitors and Poll from the monitors list.
    • View Monitor groups.

March 2016

Announcing general availability of our New Web Client.

  • A brand new look and feel: the New Web Client based on AngularJS (JS MVC) has a polished, faster, and a lot more intuitive interface.
  • Improved Site24x7 dashboards with prominence to monitor data.
  • New Global Monitor dashboard for all your configured monitors. Lists all the monitors in your account in the order of their real-time Monitor Status.
  • New Monitor Groups dashboard for easy administration. Gives high level status of the Monitor groups, based on monitors grouped under it.
  • All new Monitor dashboard with integrated widgets displaying Availability, Performance, Heat Map Reports, and Benchmarks.
  • Top 'N' Reports that help you to determine the resources which are not performing optimally.
  • Web Client Dock which segregates Website and Transactions, Server, and APM monitors.
  • Receive proactive alerts from your notifications badge.
  • Contextual Help assistants for easy monitor set up.
  • Comprehensive API driven modules within the client and quicker data fetching capability due to superior Cassandra database management system.

  • For a sneak peek into the new interface, you can watch a quick demo video:

Site24x7 Plugins:

  • Supported Plugins: Nagios, MySQL, Redis, MongoDB, NGINX, HAProxy, Zookeeper, WordPress, Apache, Zombie Process.
  • Build custom Plugins and monitor unlimited attributes using our open ecosystem.
  • View performance charts of multiple plugin instances across servers in a single, easy to understand chart.
  • Set threshold values for individual attributes in a plugin and get immediate notifications if set values exceed.


  • New features and enhancements in APM Insight Real User Monitoring (upgraded to version 2.0):
    • New metrics tab added to monitor Javascript errors that occur on a webpage.
    • User interface enhanced.
    • Metrics for different browser versions added to browser tab.
    • Option to compare reports across different time periods added.
    • Additional metrics such as unique users added.

February 2016

Server Monitoring:

  • Microsoft SharePoint server monitoring launched - Get inputs on the performance of your SharePoint Server for effective sharing and management of documents and customized web services.
  • Start monitoring your FreeBSD servers with Site24x7 - Get inputs on CPU, memory, disk usage, and more in a single dashboard. Stay instantly notified on downtimes and outages via email, SMS, and voice call.

January 2016

Server Monitoring:


  • Mobile APM GA release:
    • Monitors mobile app response time and transaction throughput.
  • New features added to .Net Agent (upgraded to version 2.5):
  • Enhancements to Java agent (upgraded to version 2.5)
    • Agent startup time improved.
    • Transaction tracking methodology enhanced.


  • Subscription billing module powered by Zoho Stores launched.