Help Docs

Different User Roles and Role Based Access Permissions

Organization Role and Site24x7 Role

There are various roles and user privileges allocated to individual users in Site24x7. The users of the organizations can assume various roles in Site24x7 based on specific requirement. The roles available are categorized under Zoho Organization account roles and Site24x7 account roles.  

What is an...

Organization Role:

Site24x7 is a service by Zoho Corporation and use Zoho Accounts as a service for single-sign-on. Hence, by default each Site24x7 MSP Account will be associated with a Zoho Organization Account. There are two major roles in a Zoho Organization account viz., Org Admin and Org User. An Organization admin has the permission to assign or change the user organization roles using Zoho Directory, but an Org User will have very limited access. For further clarification you can contact Site24x7 support team

Following are the user roles in an Organization Account:

  1. Org Admin: Org Admins have complete user management control over their Zoho Organization account. If they have the Super Admin or Admin role in their Organization account, they can add anyone as a Site24x7 MSP User.
  2. Org User: Org Users have no control on user management, but if they have Super Admin or Admin role in Site24x7 account, they can add any existing Zoho Organization user as a Site24x7 MSP User. Org User must contact the respective Organization Super Admin to upgrade to an Org Admin role.  

    Learn more about the various privileges of a Zoho Organization Role.


    A user email address can't be linked to multiple Zoho Organization accounts (and Site24x7 accounts). If you wish to add a user (who is already a part of another Zoho Org account) to your Zoho Org account–the user will need to exit that Organization account first, before joining your Organization.


    A few points to ponder before learning about the various MSP roles:

    • Site24x7 MSP Admin rights alone doesn’t gurantee you any privilege to add a user; you must have the Organization Admin role as well.
    • There can be multiple Organization Admins, but only a single Organization Super Admin.
    • Organization Super Admin alone can make an existing Org Admin to be a Super Admin.

Site24x7 MSP Role:

Based on specific roles, Site24x7 lets you have complete or limited control over the access levels of various customer accounts in your Site24x7 MSP account. There are two roles in Site24x7 MSP account–MSP Admin and MSP Operator. Being the MSP Admin of your Site24x7 MSP account gives you complete control over your MSP and other Customer accounts. The following are the user roles in Site24x7, which can be entailed to a particular contact:

  1. MSP Admin: If you’ve created the Site24x7 MSP account, you’ll be the default Org Super Admin for your Organization and MSP Admin for your Site24x7 account. You will also have the complete operational and management control over these accounts.
  2. MSP Operator: MSP Operator can only manage customers as Admins in Customer Accounts. You'll have Read-only permission in the Site24x7 MSP account and will be able to view only the associated Customers and Customer Groups.

The following table explains the MSP Admin and MSP Operator Roles and their related privileges in detail:

Function/Roles MSP Admin MSP Operator
Add/Edit/Delete Monitor in Customer Accounts Read and Write No Access (until
Access Customer Account Dashboard in MSP Client Read and Write
(until associated) 
No Access (until
MSP NOC View YES (Until 
(Until associated)
Alarms View Management Read and Write
(until associated)
Read and Write
(until associated)
Add/Edit MSP Users Read and Write View
Add/Edit MSP Customers Read and Write View 
Upgrade/Downgrade/Terminate MSP Customer Accounts Read and Write No Access
Customize MSP Account Settings Read and Write View
Upgrade/Downgrade/Terminate Account Read and Write No Access
Purchase Add-ons and alert credits, Raise Purchase Orders Read and Write No Access
Add/Edit MSP Customer Subscriptions Read and Write View
Alert Notifications YES YES

Was this document helpful?

Would you like to help us improve our documents? Tell us what you think we could do better.

We're sorry to hear that you're not satisfied with the document. We'd love to learn what we could do to improve the experience.

Thanks for taking the time to share your feedback. We'll use your feedback to improve our online help resources.

Shortlink has been copied!