There are various roles and user privileges allocated to individual users in Site24x7. The users of the organizations can assume various roles in Site24x7 based on specific requirement. The roles available are categorized under Zoho Organization account roles and Site24x7 account roles.
Site24x7 is a service by Zoho Corporation and use Zoho Accounts as a service for single-sign-on. Hence, by default each Site24x7 MSP Account will be associated with a Zoho Organization Account. There are two major roles in a Zoho Organization account viz., Org Admin and Org User. The Organization Admin has the permission to update the various Organization roles by accessing the URL, https://mail.zoho.com/cpanel/index.do#userdetails on a browser. Whereas the Org User will have very limited access.
Following are the user roles in an Organization Account:
Based on specific roles, Site24x7 lets you have complete or limited control over the access levels of various customer accounts in your Site24x7 MSP account. There are two roles in Site24x7 MSP account–MSP Admin and MSP Operator. Being the MSP Admin of your Site24x7 MSP account gives you complete control over your MSP and other Customer accounts. The following are the user roles in Site24x7, which can be entailed to a particular contact:
The following table explains the MSP Admin and MSP Operator Roles and their related privileges in detail:
Function/Roles | MSP Admin | MSP Operator |
Add/Edit/Delete Monitor in Customer Accounts | Read and Write | No Access (until associated) |
Access Customer Account Dashboard in MSP Client | Read and Write (until associated) |
No Access (until associated) |
MSP NOC View | YES (Until associated) |
YES (Until associated) |
Alarms View Management | Read and Write (until associated) |
Read and Write (until associated) |
Add/Edit MSP Users | Read and Write | View |
Add/Edit MSP Customers | Read and Write | View |
Upgrade/Downgrade/Terminate MSP Customer Accounts | Read and Write | No Access |
Customize MSP Account Settings | Read and Write | View |
Upgrade/Downgrade/Terminate Account | Read and Write | No Access |
Purchase Add-ons and alert credits, Raise Purchase Orders | Read and Write | No Access |
Add/Edit MSP Customer Subscriptions | Read and Write | View |
Alert Notifications | YES | YES |
Site24x7 is a service by Corp.