| Server Monitoring |
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| System Monitoring |
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| Out-of-the-box Performance Monitoring |
Out-of-the-box with over 80 metrics |
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| Basic Application Monitoring |
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| Microsoft Applications Monitoring |
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Only Microsoft 365®, Azure AD, and OneDrive |
Only Microsoft365 monitoring via ConnectWise SaaS Security™ |
| Integration (Plugins) for Custom Monitoring |
100+ Plugins |
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| Custom Plugins |
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| Network Monitoring |
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| Network Device Monitoring |
Out-of-the-box monitoring with over 11,000 device templates from over 450 vendors |
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| Automatic Network Discovery via SNMP, ICMP, and CIDR |
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Partially using the Network Probe Technology |
SNMP, LLDP, and ping |
| SNMP v1-3 Support |
SNMP v1, v2c, and v3 |
Only SNMP v2 |
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| Endpoint Monitoring with Support for Devices like Storage Devices, Routers, Switches, Firewalls, and Printers |
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| Network Topology Mapping |
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| Automatic Layer 2/ Layer 3 Network Maps |
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| Device Templates |
11,000 device templates from over 450 vendors |
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| MIB Browser within the Client for Monitoring Custom Metrics |
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| SNMP Traps for Instant Alerts |
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| VoIP Monitoring |
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| NetFlow Monitoring |
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| Network Configuration Management (Backup and Recovery) |
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| Virtualization Monitoring |
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| VMware Monitoring |
Monitors vCenters, ESX/ESXi hosts, VMs, datastores, resource pools, and snapshots. |
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via Connectwise Automate |
| Nutanix Monitoring |
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via Connectwise Automate |
| Hyper-V Monitoring |
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via Connectwise Automate |
| Container Monitoring |
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| Container Monitoring |
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| Multi-Cloud Monitoring |
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| Availability and Performance Monitoring for AWS, Azure, and GCP Services |
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| Application Performance Monitoring |
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| Application Performance Troubleshooting for Java, .NET, PHP, Node.js, Python, and Ruby on Rails Applications |
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| Mobile APM |
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| Log Management |
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| Centralized Log Collection |
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| Out of box support for common application - MySQL, Kafka, Apache, Tomcat, NGINX, and Logstash |
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| Query-based Searching |
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| Pre-defined Dashboards |
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| Internet Services and End User Experience Monitoring |
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| Website Monitoring |
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| Webpage Speed (Browser) Monitoring |
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| Synthetic Monitoring (Browser) |
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| Real User Monitoring (RUM) |
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| REST API Monitoring |
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| Web Security Monitoring |
|---|
| Web Security Monitoring |
via Site24x7 Domain Risk Analyzer |
via ConnectWise MDR |
via ConnectWise MDR |
| Patch Management |
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| Patch Management |
Can be achieved using ManageEngine Patch Manager Plus |
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| Service Desk |
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| Service Desk |
Can be achieved using ManageEngine ServiceDesk Plus |
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| IT Documentation Tool |
|---|
| IT Documentation Tool |
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| Professional Service Automation (PSA) |
|---|
| Professional Service Automation (PSA) |
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via ConnectWise PSA |
via ConnectWise PSA |
| Endpoint Security |
|---|
| Endpoint Security |
Can be achieved using ManageEngine Log360 |
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| For MSPs |
|---|
| Manage Multiple Customer Accounts |
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| Multi-tenancy |
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| White Labeling |
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| Multi-customer Dashboard |
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| Single Administration |
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Not Specified |
Not Specified |
| Single Invoice |
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Not Specified |
Not Specified |
| Data Isolation between Teams |
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Not Specified |
Not Specified |
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| Business Units to administer individual monitoring accounts based on business application, geography, type, and resource ownership |
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| Platform Features |
|---|
| Support for Monitor Grouping and Management |
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| Resource Organisation using Tags |
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| Setting Monitor Dependencies |
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| Maintenance Period |
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Not Specified |
Not Specified |
| Threshold-based Alerting |
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| APIs |
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| Terraform Integration |
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| Email Reports |
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| Out-of-the-box Reports |
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| SLA Management & Reporting |
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| IT Automation |
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| Multi-User Login |
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| Customizable Dashboards |
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| Free Tools |
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| AIOps |
|---|
| Dynamic Thresholds for Anomaly Detection |
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| Forecasting |
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| NLP-based ChatOps |
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| Mobile App |
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| Android and iOS Apps |
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| Alerts |
|---|
| Email Alerts, Push Notifications, and SMS |
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| Voice Calls |
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via Integrations |
| Alarm Management |
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| Third-party Integrations for Alerts |
|---|
| ConnectWise Manage, Freshservice, ServiceNow, Opsgenie, Jira, Webhooks, Zapier, Telegram, PagerDuty, Slack, Zoho Desk, Microsoft Teams, and ManageEngine ServiceDesk Pluse |
|
via Connectwise Manage Integrations |
via Connectwise Manage Integrations |
| Moogsoft, Amazon EventBridge, ManageEngine AlarmsOne, Zoho Analytics, and Zoho Cliq |
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| Secure Login Features |
|---|
| SSO Capability |
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| Biometrics Authentication |
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| Two-factor Authentication |
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| Okta login Support |
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| Support |
|---|
| Phone |
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Only for Premium users |
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| Chat |
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| Email |
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| Knowledge Base/Help documentation |
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| Video Tutorials |
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| Pricing |
|---|
| Pricing Starts from |
The MSP pack starts at $54/mo(when paid annually) |
No transparent pricing |
No transparent pricing |
| Free Trial |
|
No direct trial. Allows only after a ConnectWise representative contacts. |
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| No Credit Card required |
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