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zoho desk and zoho assist integration

This would be great to have in the future.

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Re: zoho desk and zoho assist integration

Thanks for asking this Vicente. We have plans to support zoho desk and assist. We'll update here once we have the integration ready.

- An alert in a monitor will create a ticket in zoho desk.

- Having a link to zoho assist when a down or trouble alert is triggered or when an escalation alert is triggered.

These are some usecases where the integration can be useful. 

If you have any usecases in mind please share it here. 

-Jasper

Product Manager, Site24x7.

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Re: Re: zoho desk and zoho assist integration

Is there any time frame yet for this integration?

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Re: Re: Re: zoho desk and zoho assist integration

Hi,

We haven't started work on this due to other priorities. However would like to know what is the expectation for this integration. Are the above mentioned usecases relevant for you as well? If you have any other cases please update here so that it will be useful for us when we take it up.

-Jasper

Product Manager, Site24x7

 

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Re: Re: Re: Re: zoho desk and zoho assist integration

I had assumed we when started with Site24x7 that integration with more Zoho products was existing.  I'm trying to determine currently whether to use Zoho Desk or another 3rd party to support customers at this moment.

With other systems what I've done in the monitoring system is assign a unique ID (or use one if it exists already) and then on the the ticketing application assign that unique ID to a customer account (in some cases many unique ID"s mapped to one single customer).  This way when ticket is opened it's opened specifically to the correct customer.

This would be a significantly handy feature for our use cases where we supply managed network equipment to customers and want to create a ticket for the customer automatically when alert conditions are met.

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