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Windows Agent proxy settings

I am trying to test this out with a view to purchase 
But I cannot get a windows client to report 
I have two proxy to try via, neither work  - I see nothing in the proxy logs 

The agent log shows 
tEx : Site24x7 Server -> plus.site24x7.com 
2015/04/28  10:14:30:868 InternetSendRequestEx : Site24x7 Server Port-> 443 
2015/04/28  10:14:30:868 InternetSendRequestEx :  Error in WinHttpSendRequest [plus.site24x7.com] -> 12007 
2015/04/28  10:14:30:868 HttpGetLastError: The server name could not be resolved.

All sites required are unblocked as too are 443 & 80 ports 
The only way I've managed to get it to report is to move onto a public line with no proxy 
Im not even sure the proxy settings on the client are registering 
Has anyone else had this issue ?


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Replies (3)

Thanks for bringing in this issue. Given below are some quick steps to get the proxy settings right.

Right click Site24x7 Windows Agent Tray Icon > Select Proxy Configuration > Enable proxy > Provide proxy server details > Restart Site24x7 Windows Agent service.

Hope this helps. Please go through our KB articles for more details.

Thanks,
Sushma.

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I have been trying that with the two different proxy servers I have setup here

What if the proxy address doesn't need a username & password, can that be left blank or does anything need to be in there ?

Ive tried the other proxy with my user details but still doesn't report

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Thanks for reverting. Proxy username and password is not mandatory. Please try again without the credentials. Let us know incase you still have issues in setting it up.

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