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Web Transaction (browser) monitor not running when scheduled.

I haven't seen a wider communication on this, so I wanted to make everyone aware.  Web Transaction monitors across the board are not running within their scheduled intervals.  We run ours every 5 minutes, however they are all running from 15 to 25 minutes between checks.  If you are dependent on your monitoring as we are to check and alert in a timely manner, you should look into how this will affect you.  We personally had one issue that did not alert for 45 minutes due to this (set to alert on the third error, should have alerted around 15 minutes, but with the erratic run times did not for 45).  After this I checked all of our Web Transaction type monitors and the same issue was there (checked through log reports).

Site24x7 Support has told me this will take Weeks to fix.  Weeks.

I hope this helps some of you make adjustments as necessary and that you are not caught off guard as we were.  We are setting up additional monitoring through another source until this is fixed.  Not great.

 

Thank you,

Kamil

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Replies (4)

Re: Web Transaction (browser) monitor not running when scheduled.

Update, we are up to 40+ minutes between checks in some cases (for 5 min checks).  This monitor type is becoming completely unusable.

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Re: Re: Web Transaction (browser) monitor not running when scheduled.

Hi All,

We apologize for the problem you are facing. We are working on it with top priority to stabilise and bring it to normal. We had faced some unexpected issues with our location agents. Our team is working on it to get this resolved.

-Jasper

Product Manager, Site24x7

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Re: Re: Re: Web Transaction (browser) monitor not running when scheduled.

Jasper,

Considering the severity and length of this issue, why has there not been some communication to customers?  Not everyone is going to read my post on a community forum, and monitors not running when they should without people knowing puts everyone in a bad situation.  It's likely we are going over a month now (I just happened to notice due to a failure).  I'm growing more disappointed with Site24x7. Incidents happen, that's understandable.  But this is not the first major incident that has gone a very long time and with no communication to customers.

 

Thank you,

K

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Re: Re: Re: Re: Web Transaction (browser) monitor not running when scheduled.

Yeah, add me to this as well. We've noticed the same thing. We schedule a monitor to run every 5 minutes and it runs every 15 minutes. If we want to alert on our login process being down for example, we can't really wait 15 minutes.

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