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Two way intergation with site24*7 and Jira

Two way integration with site24*7 and Jira

 

We recently integrated site 24*7 with Jira ITSM for auto-ticket generation

But site24*7 confirming there is no feature available to update Jira ticket information in outage comment section of appropriate URL for MSP customers if it went down.

Like URL goes down in site24*7, Jira ticket will be created but i need that ticket information to be updated in site24*7 for that appropriate outage.

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Re: Two way intergation with site24*7 and Jira

Dear Venkat,

    We'll look into this. We are planning to bring all tickets and chat channel that started the alarm into alarms and in comments. We are doing some base work to support it across all integrations. Will update once we have this done. Thanks for raising this request. 

-Jasper 

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