Here are some more details about the working of the threshold profile, specifically for servers.
you have set thresholds for the master profile and the individual
services/processes also, the down status takes precedence over the
For example, lets say there are 2
services(Service1 and Service2) mapped to a server. The master threshold
has been marked as Trouble, Service1 marked as down and Service2 marked
as trouble individually.
Scenario 1: When Service1 goes down, you will receive a DOWN alert.
Scenario 2: When Service2 goes down, you will receive a TROUBLE alert.
this explains. We would also love to hear more about the scenarios you
are trying to reproduce and shall assist you further.