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[UPDATED] Terminating support for earlier TLS versions for security reasons


Site24x7 is ending support for earlier Transport Layer Security (TLS) versions, TLS 1.0 and TLS 1.1. TLS is a cryptographic technology protocol that ensures the secure transfer of information over the internet. Since earlier versions pose more vulnerability threats and updated PCI standards require organizations use more recent versions of TLS, we are completely migrating to TLS 1.2.

To maintain uninterrupted service of Site24x7, we recommend updating to TLS 1.2 before the end of July 2018.

Instructions to update your respective Site24x7 agents can be found below. 

TLS supported browser versions:

Test if your current browser version is compatible with TLS 1.2 to make sure you can continue accessing Site24x7. The following browser versions are compatible with TLS 1.2:

  1. Internet Explorer version 11 and above (for Internet Explorer 9 and 10, settings should be changed on the customer end to enable TLS 1.2)

  2. Google Chrome version 30 and above

  3. Mozilla Firefox 27 and above

  4. Safari 7 and above

Supported agent versions:

For On-Premise Poller:

In the case of On-Premise Poller, versions 3.1.6 and above are compatible with newer versions of TLS. However, we recommend that you upgrade to the latest version of On-Premise Poller.

For APM Insight:

For APM Insight, ensure that your run-time environment is updated. For Java and .NET applications, please ensure that your application environment is upgraded to the following:

  1. Java 6 - Update 111 or later

  2. Java 7u25

  3. OpenSSL 0.9.8ay

  4. .NET 4.5

If you're using Site24x7 APIs, please ensure that your programming environment supports TLS 1.2.

Please upgrade your APM Insight agents to the corresponding versions:

  1. For Java, upgrade to agent version 3.8

  2. For Ruby, upgrade to agent version 1.7

  3. For .NET, upgrade to agent version 4.0

Windows Server monitoring:

For the Windows Server Monitoring agent, TLS 1.2 is disabled by default for Windows Server 2008. To enable it, please apply the hotfix mentioned in this article. To enable TLS 1.2 for Windows Server 2012, 2008 R2, and 7, apply this hotfix

Web Transaction monitoring and DeskApp:

For Web Transaction (Browser) and Web Transaction recorders, we've shared the updated version that's compatible with TLS 1.2 on the login screen. Please download this at your convenience. 

For Site24x7 DeskApp, the updated version that's compatible with TLS 1.2 will be displayed on the login screen. Please download this at your convenience.

- The Site24x7 team

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