We have noticed that suspended monitors feature in reports.
This has a significant impact on the corporate reporting
Every other monitor system we have used, removes suspended monitors for reports (or has the ability to)
A test may be suspended
1) Test\service is decommissioned – retained within the platform for legacy stats reporting.
2) Test has failed due to a change to a service e.g. web transaction needs to re-recorded.
3) An operational requirement whereby we wish to disregard the impact of this test in the overall availability.
Example of the impact on statistics
Server 1 – 100%
Server 2 – 10%
Server 3 – 100%
Server 4 – 100%
Group Availability – 77.5%
If Server 4 gets decommissioned and placed in a suspended state, availability will be calculated as
Group availability – 77.5%
The true availability (based on Server 1,2,3 only – removing the suspended monitor) would be
Group availability - 70%
This means there is a 7.5% variation between the correct availability and the current method it is being calculated.
As you can see this makes a significant difference in the overall statistics.
I would also guess that other reports would be effected and include suspended devices e.g. top N reports
Please Review the possibility of having the option to remove suspended tests from reporting (or have the tick box to include/exclude)