We have noticed that suspended monitors feature in reports.

This has a significant impact on the corporate reporting

Every other monitor system we have used, removes suspended monitors for reports (or has the ability to) 

 A test may be suspended 

1) Test\service is decommissioned – retained within the platform for legacy stats reporting.

2) Test has failed due to a change to a service e.g. web transaction needs to re-recorded.

3) An operational requirement whereby we wish to disregard the impact of this test in the overall availability. 

Example of the impact on statistics

Server 1 – 100%

Server 2 – 10%

Server 3 – 100%

Server 4 – 100%

Group Availability – 77.5%

If Server 4 gets decommissioned and placed in a suspended state, availability will be calculated as 

Group availability – 77.5%

The true availability (based on Server 1,2,3 only – removing the suspended monitor) would be

Group availability - 70%

This means there is a 7.5% variation between the correct availability and the current method it is being calculated.

As you can see this makes a significant difference in the overall statistics. 

I would also guess that other reports would be effected and include suspended devices  e.g. top N reports

Please Review the possibility of having the option to remove suspended tests from reporting (or have the tick box to include/exclude)