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SLA on monitoring group AS A WHOLE as well as on individual monitors IN that group: General FUNCTION monitoring, not just individual COMPONENT monitoring

Numerous objects in my network are not single points of failure - DNS and Active Directory servers for example. I own the SLA of 99.5% for availability all things in the corporate network that allow for standard daily BAU and I have to report report on it. I am trying to use S247 to help me in that, but I don't seem to be able to create combined or aggregated reports on FUNCTION uptime i.e. on a GROUP rather than individual monitors IN that group. I want to know if DNS requests were able to be served at any or all times in my network - I don't care (for the purposes of this report) if any particular machine fell over, as long as DNS worked in the network i.e. at least one DNS server was up and functioning at all times in the DNS server group...

Same with active directory services across n AD servers..

How do I do this ? can I raise an FR if this is not possible please? function / availability SLA should be applicable to GROUPs as well as individual objects..

 

AJ

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Re: SLA on monitoring group AS A WHOLE as well as on individual monitors IN that group: General FUNCTION monitoring, not just individual COMPONENT monitoring

Hey AJ,

    Can you check our our Executive Summary SLA report and check if it suites your need. Executive Summary SLA report gives you an outlook into your overall availability and response time SLA on a monitor group level. 

Resports > SLA Report > Executive Summary SLA Report is the navigation from the client. You can choose your monitor group to get that group's SLA. 

Let us know if this helps. 

If are asking for weight-age based calculation we are yet to provide them. We'll take that as a feature request. 

 

-Jasper

Product Manager, Site24x7

 

 

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Re: Re: SLA on monitoring group AS A WHOLE as well as on individual monitors IN that group: General FUNCTION monitoring, not just individual COMPONENT monitoring

HI

So if I run an executive summary SLA report against a GROUP where one of the monitored objects in that group has had down down, but the other has had zero, I will see an uptime statement of 100%, right? The service was always available from the group as a whole so uptime for the group as a whole is unaffected?

if that's what I'll see, then great, if not...then that's what I'm asking for.

Please confirm ?

 

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Re: Re: Re: Re: SLA on monitoring group AS A WHOLE as well as on individual monitors IN that group: General FUNCTION monitoring, not just individual COMPONENT monitoring

yeah..sorry - this doesn't work. I would expect the SLA to still be achieved even though one of the web sites in the group is offline..

 

 

Feature request please!!

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Re: Re: Re: Re: Re: SLA on monitoring group AS A WHOLE as well as on individual monitors IN that group: General FUNCTION monitoring, not just individual COMPONENT monitoring

Good to see that you tried it out. Yes, We only do average of availability % for each monitor in the group currently. (100+55)/2 = 77.5 %. We'll add it to our roadmap AJ. Thanks for your inputs.

-Jasper

Product Manager, Site24x7

 

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Re: Re: SLA on monitoring group AS A WHOLE as well as on individual monitors IN that group: General FUNCTION monitoring, not just individual COMPONENT monitoring

Would love to see this feature also so that our SLA reports are more accurate, like you say I don't care if a server failed if the overall service was still up.

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Re: Re: Re: SLA on monitoring group AS A WHOLE as well as on individual monitors IN that group: General FUNCTION monitoring, not just individual COMPONENT monitoring

Sure Paul, What is the typical SLO that one would require

Can we say, for a group of 10 monitors the SLO will be 8 of 10 monitors with 99% availability? 

In general x no.of monitors of total no.of monitors in a group with y% availability would be the goal?

 

-Jasper 

PM, Site24x7

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Re: Re: Re: Re: SLA on monitoring group AS A WHOLE as well as on individual monitors IN that group: General FUNCTION monitoring, not just individual COMPONENT monitoring

That should be configurable, but I would only ever use: 1 service in any group being up at any one time as a minimum AND that single server offering a service above my defined SLA of 99.5. It's the SLA on the GROUP as a whole; Really the amount of servers that are offering the service is irrelevant (in this scenario!)

 

AJ

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