We operate a server that runs a third-party program. Over the course of Sunday night into Monday, a service related to this third-party application was intentionally restarted.
However, on Monday morning, a customer reported an issue. Upon conducting a manual inspection of the server, we discovered that the aforementioned service was stuck in a "starting" state.
Could this be a problem with Site24x7? Alternatively, could someone please provide an explanation for this situation and advise us on any necessary steps to address it?
Your assistance is greatly appreciated.