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Site 24x7 sending our false alerts

Dear Team,

We are suffering with site 24x7 false alerts from last 2 weeks. our servers are hosted in azure and we are using site 24x7 as monitoring tool.

from past 2 weeks its giving false alerts like CPU and memory consumption is high. site 24x7 team stating that they are using top command to get the results  from Linux but when we login to the servers i didn't see any spikes at server level and azure insights.

Also do any one has idea that what are the inputs using for the monitoring the windows servers for the resource utilization? 

 

Please help advice if if you have same issues or any idea to over come the issue ?

 

Thanks,

Raghu

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