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On-call escalation workflow

Hi there, we have a team of 10 people, who take a week in turn to be on-call out of hours, so if anything alerts overnight, it?s their turn to react. Is there any way within the site24x7 config, I can configure the notification profiles to be easily, or preferably dynamically changed to the email address of one of the 10 techs, possibly based on a calendar.  I?m sure there must be a way of doing this somehow, so would be interested in any ideas of achieving this?.

 Many thanks in advance.

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Re: On-call escalation workflow

Hello Charlie, 

I am sorry. We do not have an option to configure the notification profile to change the email address dynamically based on the calendar. 

However, you can integrate Site24x7 with ManageEngine AlarmsOne, a cloud-based tool for centralized Alarms Management and it supports on-call schedules. Please refer below link for more details on the same:

https://www.manageengine.com/alarmsone/schedules.html

Regards,
Rafee

 

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Re: Re: On-call escalation workflow

If you don't mind the cost I would suggest using alarmsone or pagerduty as it's an approved 3rd party system: https://www.pagerduty.com/pricing/

We use VictorOps

I did come across OpenDuty a while back but you have to build it and setup the integration with Site24x7: https://github.com/ustream/openduty

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Re: On-call escalation workflow

You can use a share mail box for receiving alerts and give access to all 10 technicians to that mailbox.

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Re: On-call escalation workflow

Hello,

We are about to support on-call scheduling in Site24x7. We are planning to support following use case with this implementation:

  • Configuring and routing the alarms to appropriate on-call person
  • Configurable escalation path
  • Criteria based association of alarms

Please add if you have any suggested use case to this.

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Re: Re: On-call escalation workflow

Hi Raghavan,

Pl look at the suggestions I requested

 

www.site24x7.com/community/alert-escalation-need-option-for-alert-medium-to-notify

 

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