Hi there, we have a team of 10 people, who take a week in turn to be on-call out of hours, so if anything alerts overnight, it?s their turn to react. Is there any way within the site24x7 config, I can configure the notification profiles to be easily, or preferably dynamically changed to the email address of one of the 10 techs, possibly based on a calendar. I?m sure there must be a way of doing this somehow, so would be interested in any ideas of achieving this?.
Many thanks in advance.
Hello Charlie,
I am sorry. We do not have an option to configure the
notification profile to change the email address dynamically based on
the calendar.
However, you can integrate Site24x7 with ManageEngine AlarmsOne,
a cloud-based tool for centralized Alarms Management and it supports
on-call schedules. Please refer below link for more details on the same:
https://www.manageengine.com/alarmsone/schedules.html
Regards,
Rafee
If you don't mind the cost I would suggest using alarmsone or pagerduty as it's an approved 3rd party system: https://www.pagerduty.com/pricing/
We use VictorOps
I did come across OpenDuty a while back but you have to build it and setup the integration with Site24x7: https://github.com/ustream/openduty
Hello,
We are about to support on-call scheduling in Site24x7. We are planning to support following use case with this implementation:
- Configuring and routing the alarms to appropriate on-call person
- Configurable escalation path
- Criteria based association of alarms
Please add if you have any suggested use case to this.