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Notification in Teams Integration lacks information

Hi,

We use the mobile version of Teams on our support phone. The Teams Integration for Site24x7 doesn't show any information when a "PROBLEM" or "DOWN"-notification for a server monitor is triggered. We can see a message, but the message doesn't show any content. Website monitoring does show message content.

This happens on IPhone and Android. Recovery messages do show content, but waiting for those is not an option. This forces us to login to the site to view the server status.

Is this a known issue? And if so, is there an estimated date for a fix?

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Re: Notifcation in Teams Integration lacks information

Dear Carlo,

    Thanks for notifying us. We'll look into it and get back. Can you please share a screenshot of possible. 

-Jasper

PM, Site24x7

 

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Re: Re: Notifcation in Teams Integration lacks information

Attached is the screenshot.

Further investigation showed it was a warning: "Disk utilization of "Q:" exceeds 90%."

Attachments
MicrosoftTeams-image.png
Size: 82.8 KB
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Re: Re: Re: Notifcation in Teams Integration lacks information

Dear Carlo,

There was an issue while rendering the alert details in the mobile app. We have fixed it.

If you still face any issues please drop us an email to support@site24x7.com with details about the monitor and the time at which the alert was triggered to help us in debugging.

Thanks & Regards,

Jim

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Re: Re: Re: Re: Notifcation in Teams Integration lacks information

Hi Jim,

 

That's fast! Thanks for looking into this on such short notice.

I'm now the only one in my department hoping for disk warnings ;)

If I still face issues, I'll contact mailto:support@site24x7.com with the requested details.

 

Thanks!

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