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Need to have persistent alerts for Trouble alerts too

Dear Team,

Its a good idea to have persistent alerts for the trouble alerts as of now the mechanism is the very first time if a monitor is in trouble state we will get an email and after that we wont get any status of the email untill unless the servers is up i.e the trouble is resolved. In between we dont know anything whats happening
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Re: Need to have persistent alerts for Trouble alerts too

Hi There,

Request for persistent alerts for trouble scenarios is valid and we have picked this up as an immediate action item to work upon. We shall keep you posted once the feature is live. Please bear with us till then.

Cheers!
Sushma.

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Re: Need to have persistent alerts for Trouble alerts too

It is almost a month, can i have some update to this ticket?
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Re: Need to have persistent alerts for Trouble alerts too

Any update its been over two months and i did not hear from you guys, please let me know if this is possible or not?
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Re: Need to have persistent alerts for Trouble alerts too

What's going on Site24x7 guys??  We all would like an update on this!! We too would like the option of persistent alerts for trouble status.

Please provide an update ASAP!!!  Please do not continue to ignore customers!!
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Re: Need to have persistent alerts for Trouble alerts too

Hello,

We have considered various use cases on enhancing trouble alerting in Site24x7. We have decided to do the support for the following things with respect to trouble alerting:
  • Support for user configuration to do spike busting for each attribute when deciding threshold breaches
  • Support for Persistent alert on trouble
  • Recheck for content failures from worldwide locations
We are currently working on implementing this feature and will be available sooner in Site24x7.

Please provide your feedback on the above enhancements planned.

Raghavan
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Re: Re: Need to have persistent alerts for Trouble alerts too

@team, can i expect a date when this feature will be available. its been more than two months that this request is pending and no updates on this
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Re: Need to have persistent alerts for Trouble alerts too

When you are not able to provide the solution, then why are keeping the feature request option and why are you fooling the customers to wait for so long, if the feature is not possible, please let the customers know and we will look alternative ways,

As you can see that its been more than 3 months but there is no proper response.
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Re: Need to have persistent alerts for Trouble alerts too

Hello,

We are very sorry for the delay in responding to the post.

We have released this feature in Site24x7 as of today, so you will get persistent trouble alerts, if you have configured for it in your monitor configuration.

Please get back to us for any clarification on this feature.

Raghavan
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Re: Re: Need to have persistent alerts for Trouble alerts too

Still need to have persistent notification sent to Webhooks also.

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