We would also like to see this feature added.
Our use case would be, we want different monitors to be able to trigger different pagerduty workflows, such as one alarm to pagerduty always triggers the workflow to ring an engineer regardless of hour, another alarm would go to a pagerduty workflow that only creates high priority incidents during business hours but low priority incidents after hours.
Thanks for adding your Pagerduty related enhancement requests to this thread.
We did list out the requirements to our product team, however, they are yet to get started with the action items since they have some more priority based enhancements being worked upon right now.
We shall keep you posted once we start supporting the Pagerduty requests.
Regards,
Sushma.
Our use case is that we have multiple products that we monitor and there are engineers specialized in each. We need to alert the appropriate team specialized in the product. Today's work around is that we have to create a user and do email integrations to pagerduty for any additional product.
Hello,
As the popularity grows on this feature request, we have already started working on to support multiple Pager Duty integration in Site24x7. This will list the pager duty integrations in monitor form and allow users to choose the required integration to be invoked on any events for the monitor.
Will keep posted on once the feature is released.
Raghavan
Hello,
We're excited to announce the implementation
of multiple PagerDuty integrations in Site24x7. With the all new
workflow, you can now create multiple PagerDuty integrations in your
Site24x7 account via separate PagerDuty Integration keys. It enables
Site24x7 to invoke different incident workflows in PagerDuty for a
unique set of monitor events.
What can you achieve with this all new integration workflow?
PagerDuty is an advanced alerts management tool that
offers IT alerting, on-call scheduling, incident management, and
escalation policies to rectify issues in your IT resources.
Previously, Site24x7's integration with PagerDuty only had a
single service key support; hence, a single integration was possible.
With this new integration workflow, you can create multiple
integrations and streamline incident management within teams by
pushing multiple Site24x7 alarms to same or different PagerDuty
accounts. It lets you setup different escalation policies in PagerDuty
and notify your relevant user groups in case of monitor outage. In a
nutshell, you can have more control over how, when, and who receives
Site24x7 alarms in PagerDuty.
How to set-up this integration?
We'd advise you to read our help
documentation to learn more about the configuration settings.
Regards,
Abhiram