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Multiple Level Escalation Notification

Hi Support,

Currently there is limited possibility to setup the Vertical Escalation Notification within the same support group as

Server Level-1,

Server Level-2,

Server Level-3,

Server Lead ,

Server Management

Current setup is supporting the same Alert Notification to multiple teams like Infra/DB/Application but the escalation is not possible from the Site 24x7. There is only escalation possibility is while integrating the 3rd party as Pager Duty. 

This would be helpful if Vertical Escalation Notification can be added to escalate the same issue to different level if the event is open and notifications can be configured after the specific time. E.g after 15 mins from Level 1 to Level 2, and after 30 Mins from Level 2 to Level 3 etc. 

 

Thanks,

Munish

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Replies (4)

Re: Multiple Level Escalation Notification

Dear Munish,

   Thanks for describing your request here. Infact we are working on to overhaul our notification profile to bring in features like the one you have explained and a lot more. Below is a wireframe that we are doing tht will address your usecase. Stay tuned..!   

 

-Jasper

PM Site24x7

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Re: Re: Multiple Level Escalation Notification

Hi Jasper,

 

Great to know that. Could you please share the expected timeline for the release of the same.

 

Thanks,

Munish

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Re: Re: Multiple Level Escalation Notification

Hi Jasper,

 

Any update on this

 

Thanks,

Munish

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Re: Re: Re: Multiple Level Escalation Notification

Hi Munish, 

  Our analysis is over and we are moving into development phase. 

-Jasper

PM, Site24x7

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