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MSP NOC view wording

We plan to have the MSP noc view up on a couple of screens here. With a filtered view showing only Trouble and Down monitors. If there are no monitors in this state, the message displays, "No Monitors Available", which sounds like you don't have anything configured. "No Monitors in Trouble/Down State" or something similar, would be a better description.

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Replies (5)

Re: MSP NOC view wording

Thanks for pointing this out Charlie. We will correct the text.

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Re: Re: MSP NOC view wording

thanks. Further to this, I've also noticed, on the MSP dashboard, all our customers are displayed. Any customer in yellow, ie, with 1 or more troubled servers, shows the text "8/54Monitors in Error" for example. Any green customers shows the text "All monitors available". (Interestingly, if you have a customer with no monitors setup yet, that same text is displayed!) So, it would be great if the text for green customers could display "54 monitors available" instead of "All monitor available".

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Re: Re: Re: MSP NOC view wording

Hi Charlie,

Apologies for the delay.

We have corrected the text in both the places - NOC View (when there are no monitors in the selected/filtered criteria) and MSP Dashboard (when there are no monitors in the Customer account).

Thanks for your feedback.

Regards,
Varun Modi
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Re: Re: Re: Re: MSP NOC view wording

Hi Varun,

 

On my dashboard it still says "All monitors are available" instead of the actual number. Will this be changed as well?

 

Added to that, if you select NOC view in the MSP dashboard, you can't read the customer name. It just shows "Customer Name:" and the actual name is below the area of the box it's in. It  would be better to just put the name there without the "Customer Name:" in front.

 

Thanks!

Tom

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Re: Re: Re: Re: Re: MSP NOC view wording

Hi Tom,

We have removed the "Customer Name" label from the monitor node/tile in the MSP NOC View, which would make it easier for you to read the Customer Name. Along with this, we have also added an additional filtering of monitors based on the Customers. For more details, refer this help doc.

Regarding the MSP Dashboard, we will look into the possibilities of bringing more clarity to the dashboard content.

Regards,
Varun Modi
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