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Monitors are slow

Hello Site24x7,

 

Do you have any problem, Since our monitors are loading slowly.

is there any common problem.

Account:  pi_tech_cloud_eng@sap.com

Organization: id here removed by <Site24x7>

 

Regards,
Chandrish M 

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Hello,

 

Sorry for the incovenience. We are having some performance problem specific to a set of customers.  We are working on fixing this issue. Hopefully it will be restored today. I will update here once we solved the issue.

 

Raghavan

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I noticed this too.  I signed up today to evaluate the product, but I'm getting time-outs for the web-based interface, and error messages like this
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Hello,

 

We have replaced the faulty hardware in the backend for one of our DB cluster. We observed the performance over last 12-15 hrs. 

Things seems to be normal at our end now.

 

If you have any other issues please comment here.

 

Raghavan

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Hello Colleagues,

 

Again we are facing the same problem.

Could you please check here and provide us the status.

 

Account Details:

Account:  pi_tech_cloud_eng@sap.com

Organization: id removed by Site24x7

 

Regards,
Chandrish M

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Hi Chandrish,

Sorry for the inconvenience.

Our team is currently working on this.

If you want access any reports / dashboards you can access it through https://ro.site24x7.com/.  However you cannot perform any write operations in this portal.

Raghavan

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What if site24x7 could publish a status page for its customer to track the site24x7 current service status 
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can you update about the status of site24x7 monitors, we are facing issues since last Thursday, very slow loading and at time website not showing monitors at all.
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Can You Please Update the Status of Issue, No updates yet. I have Shared the Screen shot of the issue, kindly check and update ASAP.
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error_site24x7.JPG
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we actually face the same issues but for API calls. API Calls from our recipes are very unreliable since a few days. This is honestly a bit anoying because our server deployments with sub-recipes of the site24x7 server agent fails.
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Update as on Mar 21st 8:25 AM PST: 

Currently, we are facing performance problem specific to a set of customers. 
We are working on fixing this issue with high priority. 

If you want to access any reports/dashboards, you can access it through https://ro.site24x7.com/ However you cannot perform any write operations in this portal.

We will update here on the progress. Also, you can check for updates in our Status Page.
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Update: Mar 21st 9:21 AM PST

We have restored the services / performance problem by changing our backend cluster servers. 
However, this is not a permanent fix to the issue, we are still analysing the root cause of it by isolating each item at a time and observing it.  
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