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Monitor during scheduled maintenance, but don't alert

We have some monitors that look at a third-party service that is often offline at night time. We'd like to be able to have the checks against these monitors continue to run during the night time, but not to receive any alerts. This way we would have a history that we can use if we ever need to show information about their services.

We're using the 'scheduled maintenance' feature to disable the monitors during night time, but this is not really what we want, since we want to continue to poll - just not get alerts.
Reply 3
Replies (7)

Re: Monitor during scheduled maintenance, but don't alert

Hi John,

Yes. We do have an option wherein you can restrict SMS and voice call alerts during a specified time period. You can go ahead and set the alerting time specifically for each user based on your requirement.
(Admin > User Management > Add User(+) > Alert Settings > Alerting Period)

Please check and let us know if this helps.

Regards,
Sushma.
Reply 0

Re: Monitor during scheduled maintenance, but don't alert

Hi Sushma,

I know about this feature, but it doesn't really help. What I'm trying to achieve is to have ALL alerts stop within a certain period - exactly the way that Scheduled Maintenance suppresses all alerts - but to still run the monitors and log the results so I can go back and check them later.

The reason for this is that we have interactions with third party systems that we monitor through Site24x7. They seem to have regular outages at night time, and we don't want to get alerts during this period. However, we have been asked by them to send through a record of the times that we see outages. We have set night time up as Scheduled Maintenance time, but this means that the logging doesn't work either. Does that make sense?

Re: Re: Monitor during scheduled maintenance, but don't alert

Hello,

This looks like a specific use case. 

However we have some plans to have "On-Call Scheduling" feature in Site24x7.  We will try to have this use case covered in this feature, so that you will not get alerts during the configured hours.

Raghavan
Reply 0

Re: Monitor during scheduled maintenance, but don't alert

I'm inclined to agree with this post.  The maintenance window should suppress alerting on the specified nodes during the window but still monitor.  It's how most Monitoring platforms operate at the most basic level.  This is not a specific use case, it's basic monitoring and you really need to address this! 
Reply 1

Re: Monitor during scheduled maintenance, but don't alert

Hi Robert,

Thanks for your upvote on this request.

We will discuss this internally and will keep you posted on the further plan on this feature.

Raghavan
Reply 0

Re: Monitor during scheduled maintenance, but don't alert

This is extremely useful feature to have. As an example....

You are upgrading a web server but need to put it into maintenance while you are doing the reboot. Monitoring is still needed just in case something goes wrong after the reboot so that you catch issues before going back into production.

This way we keep active monitoring on the website and the server, but no alerts will be sent out.

On call scheduling nor adjusting a contacts alert times would help here because they are manual processes.
Reply 0

Re: Monitor during scheduled maintenance, but don't alert

Hello,

We are happy to announce that we've upgraded our Scheduled Maintenance feature. By incorporating persistent monitoring during maintenance, we've made it possible for you to pinpoint the accurate time spent on maintenance along with relevant uptime during the scheduled maintenance period. Although alerts will be suppressed, as usual, you can always view the complete log history during the maintenance period. This will give you better control over your maintenance period and help you optimize your maintenance window during future upgrades. Read our community post on this enhancement to learn more.

Regards,

Abhiram

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