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Monitor agents not showing without reboot

We are currently experiencing an issue with the monitor agent not updating on the site 24x7 website until we reboot the system. We have attempted a restart of the agent and verified that it is able to reach the site but the link on the page stays the same as a default non-agent monitor.

Has anyone else encountered this and if so is there a workaround that does not require rebooting the server/aws instance ?

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Hello,

We believe you are referring to the On-Premise Poller agents or the server agent. Could you please confirm and brief us more on the same? 

It would also be great if you could reach out to our support inbox(support@site24x7.com) and we shall take this further.

Cheers!
Sushma.

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