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MFA Sending Number

When you enable two factor on an account, if it possible for you all to send all Zoho verification codes from a single SMS phone number? Reason, our phones puts SMS text messages from non-contacts in an Unknown & Junk folder and no alert is given. I could create a contact if the number stayed the same.

 

Thanks

Eric

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Re: MFA Sending Number

Hi Eric,

     The reason you are getting different numbers is because when one sms provider fails (for example twilio fails) we'll send from another provider they will be sending from a different number. 

If you have a smart phone I would suggest to use Zoho's OneAuth, where you can use multiple options like touchID, TimeBased OTP, QRCode scan or a push notification. This way you can avoid SMS.

In case of SMS alerts the same logic applies. For example, If your sms setting is "twillio" it will be from a particular number. If you set it from "bulksms" it will be from a different number. The numbers will vary based on the your telecom provider.

-Jasper

 

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