Go to All Forums

Make read time outs editable for REST API (or where applicable)


I opened 2 support cases recently to check why certain monitoring failed.

## 1193870 ##] Alert raised for REST API after 30 sec response time though threshold is set to 45 sec

I learnt that while connection time out is generally editable, response time is NOT and by default it is 30 sec.

I would like Site24x7 to add a new field (Response timeout) into each monitoring (where applicable) but at least REST API and REST transactions and make this editable.

Thanks for the help.

Looking forward to your implementation.


Peter Bona

Like (3) Edit Delete Reply
Replies (1)

Re: Make read time outs editable for REST API (or where applicable)

Dear Peter,

   Thanks for reaching out to us in the community. As I understand, our support folk have increased the threshold to 45 seconds. However, I understand the need for this setting to be configurable. There are some technicalities we need to iron out and hence are evaluating this and before giving to everyone. 

I'm just curious to know the nature of the REST API you are monitoring here. Is it a stream that the api gives or a micro service that you provide? 

Secondly, Is 30-45 sec a normal behavior for an API response in your case ? Any details you would like to share would be fascinating to understand. 


PM, Site24x7


Like (0) Reply

Was this post helpful?