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How to be alerted via different medium

Hi,

 

I'd like to know if I can be alerted via different medium in case of false alarm. i.e. for the 1st error, I'd like to be notified via email, and if it failed in the 2nd test (or not back up in 10 minutes), I'd like to be notified via SMS.

 

I saw similar responses but seems not the same scenario:

 

Delay would delay all alerts, I'll miss the 1st error
www.site24x7.com/community/tip-60-how-to-use-notification-delays-to-your-advantage

 

Escalation goes to different users, not the same use
www.site24x7.com/community/alert-escalation-need-option-for-alert-medium-to-notify

 

 

Regards,

Alan

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Replies (6)

Re: How to be alerted via different medium

Dear Alan,

  We are working on to bring eaxctly what you've asked for. The features are in development stage now. Expect them to be out in Q1. Here's a sneak peek on whats coming. This also include escalation settings.

 

-Jasper

PM, Site24x7.

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Re: Re: How to be alerted via different medium

Hi Jasper,

Thank you for the reply. Looking forward to it!

The 1st drop-down seems what I need (notify immediately or after n failure), but the 2nd drop-down is "during which time" instead of "medium" (e.g. email or SMS). Can't wait to have a try.

 

Regards,

Alan

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Re: Re: How to be alerted via different medium

Hi Jasper,

 

I'd like to follow up on this. Is there a new ETA?

 

Regards,
Alan

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Re: Re: Re: How to be alerted via different medium

Dear Alan, 

   We couldn't finish the feature due to some hiccups at our end. However, the team is working to finish in Q2.

Would you like to be part of our early access program for this feature? If yes, we would make the feature available to you once we have a stable beta version. You can try them and give us your feedback. We can work on any alterations if its valid. Let me know if you are interested. 

-Jasper

PM, Site24x7

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Re: Re: Re: Re: How to be alerted via different medium

Hi Jasper,

 

Thanks for the invitation, that will be great!

 

Alan

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Re: Re: Re: Re: Re: How to be alerted via different medium

Noted Alan. We will get in touch with you once we have the beta version available.

-Jasper 

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