Go to All Forums

GDPR - what data does your software collect from agents

Hi Team,

 

After installing the agent software on both Linux and Windows servers - can you please list ALL data that the software sends to your servers ?
I don't just mean the metrics (like CPU usage or memory).

For example : on Windows - is every Event Log sent to Site24x7 servers ? 

 

Is there a risk that an application might have some personal data within it's logs and you collect them to be stored on your servers ?

Like (0) Edit Delete Reply
Replies (1)

Re: GDPR - what data does your software collect from agents

by Raji

Hi, 

Site24x7 is a monitoring tool and we collect those metrics that are needed for Availability and Performance monitoring of resources. We are GDPR complaint. Based on your question, I am sure you must have gone through our GDPR documents. I am listing some of them for reference. 

https://www.zoho.com/gdpr.html

https://www.site24x7.com/gdpr.html

https://www.zoho.com/privacy.html

 

And, here is a help document link that talks about our server agents and its security measures.

https://www.site24x7.com/help/admin/server-monitor/server-agent-documentation.html

 

Basically, all the PII data are encrypted by default. Even in your example, for windows event logs, we only collect the event type and count and in case of a failure, the event message is also collected for RCA. That message is encrypted and stored. Such care is taken for all our monitor types too. Wherever we sense the possibility of PII as defined by GDPR, we do take care to encrypt the data at rest. 

We are in the process of coming up with a single consolidated document with all these monitor level information and we shall share it here.

 
Regards,
Raji.
 
 
Like (0) Reply

Was this post helpful?